Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

- - Knowledge base
Updates
Ideas

Welcome to the Koodo Community

92,803 Topics
431,351 Replies
166,844 Members

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

14 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

emulgentBeginner

Tips, Tricks & Troubleshooting

Samsung S20 Ultra has 5G setting but rarely connects to 5G even though I am in a 5G area

I know there is an issue with S20 series and Telus contracts, Samsung not enabling 5G on Canadian CSC. But I do see the 5G/LTE/WCDMA/GSM (Auto Connect) option that so many folks seem to be missing. But I rarely connect to 5G even though I am in the area, and do not get 5G speeds even though my plan is a 5G plan. Anyway I can verify where the issue lies?

anish0101Beginner

Call drop and straight to voicemail in yonge bloor area in Toronto, is anyone in yonge bloor area experiencing same problem ?

I just went through a surgery and medical team is unable to reach me because of call drop in yonge bloor area in Toronto. It seems like the towers are all clogged and cannot handle traffic. Is anyone in yonge bloor area experiencing same problem ?

abhatia17Beginner

Porting out

I have initiated a porting request with Fongo. After multiple attempts Koodo accepted the request and confirmed that verification sms will be sent which needs to be responded with a yes inorder to process the request, but I have not received any sms. Now fongo has asked me to pre-authorise porting request with koodo for 72 hours so they can process the request at their end. How can this be done?

FunkytownConnector

Name change and credit reference letter

I was wondering how to go about actually changing your legal name/gender with Koodo, when nothing seems to work? I have tried calling, and they told me to visit a store in person, but any of the authorised places and even regular Koodo ones all tell me they’re unable to do it and to just call, so realistically what are my options? I keep having to run in circles and it’s tiring. My other issue is BCHydro declined my credit check and wants me to send them a credit reference letter from Koodo by a few weeks, in my new name. Besides the whole name change thing, how do I go about even getting a reference letter? help would be much appreciated!! I wish I could do this stuff over live chat, and it’s a shame Koodo doesn’t have any of those options especially for disabled folks.

TilluBeginner

Plans & Add-ons

stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

momsAdvocate

Plans & Add-ons

Unlimited Data without 5G plan

Hey, I’ve been wondering can I please get the unlimited data Perk added to my plan for the line ending in 90 Without a 5G speed plan?

ViditBeginner

Billing & Payments

Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

j.seewitzBeginner

Billing & Payments

Charged for US roaming on Vancouver Island

I was charged for roaming on Vancouver Island a few times. I attend school there and in certain spots I guess It picks up US signal, I was wondering how I could get these charges reversed or reimbursed thanks

Roger BrownOrganizer

Purchases & Returns

Offer received via Message from Koodo

I received an offer for an iPhone 13 from Koodo, but when I follow the link to the Koodo website the offer is not available. I would like to get the offer as received.

tim46Beginner

Plans & Add-ons

internet installation fee

I was considering Koodo home internet. I do not have a cable service, only a phone line to my existing modem. Will their be a fee to switch to a cable connection?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

343 topics
1051 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

900 topics
3757 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1219 topics
4738 Replies

Plans & Add-ons

Plans & Add-ons

1171 topics
4419 Replies

Self Serve

533 topics
2173 Replies

Prepaid

330 topics
1392 Replies

Other

1001 topics
3873 Replies

emulgentBeginner

Tips, Tricks & Troubleshooting

Samsung S20 Ultra has 5G setting but rarely connects to 5G even though I am in a 5G area

I know there is an issue with S20 series and Telus contracts, Samsung not enabling 5G on Canadian CSC. But I do see the 5G/LTE/WCDMA/GSM (Auto Connect) option that so many folks seem to be missing. But I rarely connect to 5G even though I am in the area, and do not get 5G speeds even though my plan is a 5G plan. Anyway I can verify where the issue lies?

abhatia17Beginner

Porting out

I have initiated a porting request with Fongo. After multiple attempts Koodo accepted the request and confirmed that verification sms will be sent which needs to be responded with a yes inorder to process the request, but I have not received any sms. Now fongo has asked me to pre-authorise porting request with koodo for 72 hours so they can process the request at their end. How can this be done?

FunkytownConnector

Name change and credit reference letter

I was wondering how to go about actually changing your legal name/gender with Koodo, when nothing seems to work? I have tried calling, and they told me to visit a store in person, but any of the authorised places and even regular Koodo ones all tell me they’re unable to do it and to just call, so realistically what are my options? I keep having to run in circles and it’s tiring. My other issue is BCHydro declined my credit check and wants me to send them a credit reference letter from Koodo by a few weeks, in my new name. Besides the whole name change thing, how do I go about even getting a reference letter? help would be much appreciated!! I wish I could do this stuff over live chat, and it’s a shame Koodo doesn’t have any of those options especially for disabled folks.

TilluBeginner

Plans & Add-ons

stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

ViditBeginner

Billing & Payments

Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

j.seewitzBeginner

Billing & Payments

Charged for US roaming on Vancouver Island

I was charged for roaming on Vancouver Island a few times. I attend school there and in certain spots I guess It picks up US signal, I was wondering how I could get these charges reversed or reimbursed thanks

Roger BrownOrganizer

Purchases & Returns

Offer received via Message from Koodo

I received an offer for an iPhone 13 from Koodo, but when I follow the link to the Koodo website the offer is not available. I would like to get the offer as received.

tim46Beginner

Plans & Add-ons

internet installation fee

I was considering Koodo home internet. I do not have a cable service, only a phone line to my existing modem. Will their be a fee to switch to a cable connection?

AJ LauretaBeginner

Billing & Payments

Overcharged for roaming

Hi,I only turned on my roaming on my cell on Apr 20th to call the airlines and Expedia because of cancelled flight and was only expecting to be billed for a day however, I was also charged earlier for Apr 13th and 14th. I did not call anyone on these dates and have used data roaming since I have Esim installed on my cell when I left for Peru hence never needed to roam. I only needed roaming on Apr 20th because I need to do voice call. Please reverse the 2-day extra charges for roaming. Thank you.

dhearn2712Beginner

Billing & Payments

Why have I been double charged for switching plans?

I switched to a cheaper plan the other day and I’ve now been billed the full amount for both plans as oppose to just the new one. I’m about to cancel Koodo in the next week, so how do I get this removed from my bill before it’s due?

Leaderboard

Show full leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions

Koodo Community

CRTC Wireless Code

©2023 Koodo Mobile. Privacy & Legal

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK