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RLWBeginner

Tips, Tricks & Troubleshooting

Koodo Internet needs to be reser every morning

We just had Koodo Internet activated at our place last week with the Telus Boost Wifi Router connected to the modem via Ethernet. The modem is connected to the wall via coax. So far every single morning I wake up and there is still a network signal but have lost internet connection and I need to unplug the modem and router, wait a minute, and then plug them back in to re-establish internet connectivity. any solutions to this?

avocadoaleahBeginner

Tips, Tricks & Troubleshooting

No phone service but I've paid my full bill

Hi anyone had this? I’ve paid my bill today (I had some extra charges but its all paid now) But Its been a few hours and I still dont have any service on my phone. I’ve taken the sim card out and Ive shut my phone off multiple times. Any ideas?

bellaahynesBeginner

Billing & Payments

Failed reactivation of account

I have been a Koodo Prepaid customer for 4 years. Haven’t had issues until now. I did not have funds on my account to cover this month’s bill, so I paid directly with my debit. I have enough money to pay, and it did show on my account that the transaction occurred.Yet when I log into the prepaid self serve, my account is still suspended. I am unsure what to do.

DodieBeginner

Purchases & Returns

im so done with the internet and CSRs

So here's the scenario. We order koodo internet about 2 weeks ago. Our order and tracking information was still not updated after 5 days and we got a confirmation email that the tech was scheduled to come in 3 days. I called and by God's hand,kidding, we got a tracking number a couple hours later. 2 days after that we received our equipment. 1 modem and 1 Telus wifi 6 booster. The tech came the next day. Rogers tech. I wondered why Rogers, but I let him in. Well he did Jack only cut my coax cable in have used MY spitterand my remaining cord put ends on each and said your all set. Went to his truck grabbed his ladder went to the pole not sure what he did I was obstructed by our garage then he went on his way. No more than 15 minutes. You guys still with me. Ok so we hook it all up. And zero connection. So all day Saturday all day Sunday calling and trying to troubleshoot with support. Yes we did all that bs hard restart and what have you. The modem only connect to the Telus router. T

omeryousufBeginner

Purchases & Returns

Credit card overcharged

I canceled koodo subscription and returned koodo equipment on April 20, 2024. Despite that my credit card was charged on May 15, 2024. I have been trying to reach customer service and it is a nightmare contacting an agent. Today, once again I cancelled the subscription by logging to my account and I got partial refund and along with that I received an email to return the device. I am wondering what do I do in this situation. I am afraid koodo might charge next month for not returning the equipment. So far I have had horrible experience with koodo internet and telus home security.

Tips, Tricks & Troubleshooting

Switched to a plan with data but no mobile data

I switched plans for my son from a plan without data to a plan with 20GB. He gets a Koodo message on every website he tries that his data is blocked. There is no message when I go to koodomobile.com Self Serve. I tried turning cellular data off and on and switching voice and data from LTE to 3G with no effect. Any ideas on what would work?

Token6lackBeginner

Billing & Payments

where do i find my 4-6 digit pin?

I'm a new koodo user and I'm not sure if I set up a pin or not. I have my answering machine pin but not this other one they're asking for. Please help

KurtKelownaBeginner

Billing & Payments

US Roaming charges when I did not enter the US

Account *******2 May 13th billOn May 9, 2024 I drove to the Tsawwassen Ferry Terminal just south of Vancouver and boarded a ferry to Victoria. At no point did I enter the United States, but I was charged a roaming fee at 4:06pm presumably because I was very close to the boarder. Where the phone number and location would be, the bil says “ER/VC” and “ROAM/VOY”.I would like the $14 removed from my bill.

MiladydaConnector

Billing & Payments

phone being charged $45 and not the $35 agreed upon

Hi, I don’t understand why I’m being charged $45 for my phone and not the $35 agreed upon originally with the salesman. I spoke with someone about this last month and they credited my account. So, here I receive the new bill with the incorrect amount again. I cannot keep contacting you guys every month. I changed providers for a reason... and that was for the difference in price which is not being honored.Please resolve this ASAP. Thank you!

bjcryBeginner

Plans & Add-ons

Unexpected Rate Increase in May

Why did my plan suddenly change from $40 to $44? I now see a notice in tiny print on my last electronic bill, but I still don't know why. Is it possible to talk to someone in person?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

307 topics
988 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

808 topics
3440 Replies

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The place to ask all of your Koodo related questions

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Billing & Payments

1067 topics
4206 Replies

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Plans & Add-ons

1054 topics
3972 Replies

Self Serve

474 topics
1952 Replies

Prepaid

317 topics
1352 Replies

Other

918 topics
3609 Replies

RLWBeginner

Tips, Tricks & Troubleshooting

Koodo Internet needs to be reser every morning

We just had Koodo Internet activated at our place last week with the Telus Boost Wifi Router connected to the modem via Ethernet. The modem is connected to the wall via coax. So far every single morning I wake up and there is still a network signal but have lost internet connection and I need to unplug the modem and router, wait a minute, and then plug them back in to re-establish internet connectivity. any solutions to this?

avocadoaleahBeginner

Tips, Tricks & Troubleshooting

No phone service but I've paid my full bill

Hi anyone had this? I’ve paid my bill today (I had some extra charges but its all paid now) But Its been a few hours and I still dont have any service on my phone. I’ve taken the sim card out and Ive shut my phone off multiple times. Any ideas?

bellaahynesBeginner

Billing & Payments

Failed reactivation of account

I have been a Koodo Prepaid customer for 4 years. Haven’t had issues until now. I did not have funds on my account to cover this month’s bill, so I paid directly with my debit. I have enough money to pay, and it did show on my account that the transaction occurred.Yet when I log into the prepaid self serve, my account is still suspended. I am unsure what to do.

DodieBeginner

Purchases & Returns

im so done with the internet and CSRs

So here's the scenario. We order koodo internet about 2 weeks ago. Our order and tracking information was still not updated after 5 days and we got a confirmation email that the tech was scheduled to come in 3 days. I called and by God's hand,kidding, we got a tracking number a couple hours later. 2 days after that we received our equipment. 1 modem and 1 Telus wifi 6 booster. The tech came the next day. Rogers tech. I wondered why Rogers, but I let him in. Well he did Jack only cut my coax cable in have used MY spitterand my remaining cord put ends on each and said your all set. Went to his truck grabbed his ladder went to the pole not sure what he did I was obstructed by our garage then he went on his way. No more than 15 minutes. You guys still with me. Ok so we hook it all up. And zero connection. So all day Saturday all day Sunday calling and trying to troubleshoot with support. Yes we did all that bs hard restart and what have you. The modem only connect to the Telus router. T

omeryousufBeginner

Purchases & Returns

Credit card overcharged

I canceled koodo subscription and returned koodo equipment on April 20, 2024. Despite that my credit card was charged on May 15, 2024. I have been trying to reach customer service and it is a nightmare contacting an agent. Today, once again I cancelled the subscription by logging to my account and I got partial refund and along with that I received an email to return the device. I am wondering what do I do in this situation. I am afraid koodo might charge next month for not returning the equipment. So far I have had horrible experience with koodo internet and telus home security.

Token6lackBeginner

Billing & Payments

where do i find my 4-6 digit pin?

I'm a new koodo user and I'm not sure if I set up a pin or not. I have my answering machine pin but not this other one they're asking for. Please help

KurtKelownaBeginner

Billing & Payments

US Roaming charges when I did not enter the US

Account *******2 May 13th billOn May 9, 2024 I drove to the Tsawwassen Ferry Terminal just south of Vancouver and boarded a ferry to Victoria. At no point did I enter the United States, but I was charged a roaming fee at 4:06pm presumably because I was very close to the boarder. Where the phone number and location would be, the bil says “ER/VC” and “ROAM/VOY”.I would like the $14 removed from my bill.

MiladydaConnector

Billing & Payments

phone being charged $45 and not the $35 agreed upon

Hi, I don’t understand why I’m being charged $45 for my phone and not the $35 agreed upon originally with the salesman. I spoke with someone about this last month and they credited my account. So, here I receive the new bill with the incorrect amount again. I cannot keep contacting you guys every month. I changed providers for a reason... and that was for the difference in price which is not being honored.Please resolve this ASAP. Thank you!

bjcryBeginner

Plans & Add-ons

Unexpected Rate Increase in May

Why did my plan suddenly change from $40 to $44? I now see a notice in tiny print on my last electronic bill, but I still don't know why. Is it possible to talk to someone in person?

wmddBeginner

Please turm off the voice mail

I do not use my cell for voice (lousy cell coverage here) so I am not interested having spam go to voice mail. Can someone please turn it off?

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