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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 807 Topics
  • 3,440 Replies

807 Topics

A
avocadoaleahBeginner
asked in Tips, Tricks & Troubleshooting

No phone service but I've paid my full bill

Hi anyone had this? I’ve paid my bill today (I had some extra charges but its all paid now) But Its been a few hours and I still dont have any service on my phone. I’ve taken the sim card out and Ive shut my phone off multiple times. Any ideas?

6
Dinh
4 hours ago
1
1985MR2Member
asked in Tips, Tricks & Troubleshooting

Switched to a plan with data but no mobile data

I switched plans for my son from a plan without data to a plan with 20GB.  He gets a Koodo message on every website he tries that his data is blocked.  There is no message when I go to koodomobile.com Self Serve.  I tried turning cellular data off and on and switching voice and data from LTE to 3G with no effect.   Any ideas on what would work?   

3
1
8 hours ago
K
KMTUBABeginner
asked in Tips, Tricks & Troubleshooting

Stream+ Activation Email doesn't work

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

2
Dinh
1 day ago
A
ArtieleblancConnector
asked in Tips, Tricks & Troubleshooting

code 11b1 - can’t make any calls

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

7
Dinh
1 day ago
L
LottinvilleMember
asked in Tips, Tricks & Troubleshooting

need help with my internet .

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

3
O
1 day ago
M
MurrayjnBeginner
asked in Tips, Tricks & Troubleshooting

outstanding order error

Hello, I can't update/change my desired Perk. When I try to update via self serve & manage perk, the screen flickers a few times and terminates with the error message “ Outstanding Order! There is currently an outstanding order in progress and it is blocking the Add On selection.”   There are however no outstanding orders.  I've already tried clearing cache and changing browsers. I've changed devices and still the issue exists This has been an issue for a number of months.Thanks in advance for any help provided!

4
Flo Koodo
3 days ago
W
whyisitsodifficultBeginner
asked in Tips, Tricks & Troubleshooting

My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

2
W
5 days ago
J
JbtBeginner
asked in Tips, Tricks & Troubleshooting

Need PUK code

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

2
Flo Koodo
5 days ago
T
TropicalGirlBeginner
asked in Tips, Tricks & Troubleshooting

Cancel International Roaming on my Android Samsung

I do NOT want roaming, ever. I know if I use Flight mode it will not kick in. On occasion though,  I need to receive a text from my bank in Canada, but as soon as I turn flight mode off the roaming kicks in. $16 for one text is too much. Please help me permanently turn off International Roaming.

3
Timo Tuokkola
5 days ago
J
JiongBeginner
asked in Tips, Tricks & Troubleshooting

Koodo internet

Hi,I subscribed Koodo internet and activation date is today. But after hooking up the modem, the “DS” keep flashing and no connection is established.What shall I do?Thanks

4
D
9 days ago
A
AshleighoflynnBeginner
asked in Tips, Tricks & Troubleshooting

my internet wont work

I don't understand. I just got set up with koodo a week ago and everything has been fine expect my internet. It was supposed to be activated today (may 7) but online it says my internet order is still being processed and my internet won't work. My data also isn't working. I've been on hold for 47 minutes. Isn't there a number I can call to talk to someone right away? This is so irritating. 

2
Flo Koodo
9 days ago
C
CanaryAgilityCashAdvisor
asked in Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

16
C
12 days ago
O
OveritBeginner
asked in Tips, Tricks & Troubleshooting

Horrible BLUETOOTH Virus. 4 Phones Later. Still Infected.

I got infected with a computer virus on February 5, 3 months and 4 phones later, I am still plagued with it. I am blaming the fact that I live in a condo, and believe my neighbor has it, and the fact that every time you start a new device, for some stupid mf reason, Bluetooth is active. 4 phones, 3 laptops, new Google smart everything (lights, thermostat etc) and I still cannot get rid of it. It is dressed as a Google Update, and swaps out the real playstore for a fake one. Attached are just a few of the 12 pages of permissions PlayStore on my phone has, along with the a portion of the back end (hidden in Chrome). I am fairly computer savy, but am clueless with Mobile. Anything I download from playstore is just more malware. From what I gather, it is using my phone to cryptomine, but it also logs everything, and he can control everything. (I HAVE TYPED THIS TWICE NOW, AND NEVER TURNED ON CAPS). CAN ANYONE HELP? I did reach out to Samsung, they directed me back to Koodo. Galaxy S 23 

4
C
12 days ago
M
mlessardBeginner
asked in Tips, Tricks & Troubleshooting

Shaw / Rogers Ignite TV App on Ipad no longer works while on Koodo Internet

We recently moved to Koodo Internet and have had no issues.  Performance has been great.We have access to Shaw (Rogers) Ignite TV App on our Ipad that was working on previous Internet Provider and works while Hotspotting from Cell that is with Koodo … but when connected to local Koodo Wifi network in the house, it will not work.Tried old router on Koodo Network and no go.Tried on Koodo Cell … works Used on previous Internet … worksIs there any reason that this would not be allowed now ?  Or why its not working ? Or if there is a setting on the new Koodo Wifi Router that I need to update ?Any ideas would be appreciated

2
Bernard Koodo
12 days ago
C
CommonUsernameCoach
asked in Tips, Tricks & Troubleshooting

no data. Temporarily turned off by carrier

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas? 

4
D
13 days ago
E
emulgentBeginner
asked in Tips, Tricks & Troubleshooting

Samsung S20 Ultra has 5G setting but rarely connects to 5G even though I am in a 5G area

I know there is an issue with S20 series and Telus contracts, Samsung not enabling 5G on Canadian CSC. But I do see the 5G/LTE/WCDMA/GSM (Auto Connect) option that so many folks seem to be missing. But I rarely connect to 5G even though I am in the area, and do not get 5G speeds even though my plan is a 5G plan. Anyway I can verify where the issue lies?

3
D
14 days ago
J
JPTORockstar
asked in Tips, Tricks & Troubleshooting

WIFI connected but no internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

7
J
15 days ago
D
Datphoneuser_637Connector
asked in Tips, Tricks & Troubleshooting

Don’t receive certain calls

I bought an iPhone 13 from Koodo a couple months ago. Had suspicions at first that I wasn’t receiving calls. Recently did a test with some family & friends to see if I could receive all their calls. 1 didn’t go through at all, 2 went to voicemail, and 2 worked fine. (A mixture of iPhone and android) Tried checking all my settings & don’t have call control set up.Any suggestions?

11
D
16 days ago
F
FireyflashesBeginner
asked in Tips, Tricks & Troubleshooting

Continuous Weak Signal on East Side Owen Sound, Ontario

Terrible Service on the East Side of Owen Sound, Ontario. Connection to internet is dropping often, disconnecting. It has been this way for months. I don't know how much I can handle this issue but I'm almost at my breaking point. I will eventually change services away from Koodo if this continues. Who can fix this issue? I spoke to a rep months ago who actually told me that my signal was terrible when speaking to her on my cell. Please Help!

4
G
16 days ago
S
ShayahBeginner
asked in Tips, Tricks & Troubleshooting

HELP It's not sending me a verification code

I am currently trying to update my account to a new SIM card. I have been trying to get it to send it to my email. I have tried multiple times to get it sent to my email, where it has sent verification codes BEFORE, but it’s not sending it now. I cannot use other methods of verification.

1
O
16 days ago
P
PaulDRockstar
asked in Tips, Tricks & Troubleshooting

can’t update my greeting

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

2
P
18 days ago
I
illyMember
asked in Tips, Tricks & Troubleshooting

Switching from Bell Fibre internet

I signed up for home internet and told the sales rep I had fibre internet, they told me it wasn’t a problem, Koodo could do that. It’s my installation period and I don’t have a cord to connect to Bell’s internet hookup. My apartment does not have a coax input, only fibre optic.Is there a way I can get the proper cable, or have a tech visit? 

5
Bernard Koodo
18 days ago
T
tlowesBeginner
asked in Tips, Tricks & Troubleshooting

No Cell Data in North Kanata

Our family has 3 devices/accounts on the Telus network.  Two with Koodo and one with Telus.  Cell Data including texting is not working for any of us.  Even with 2-3 bars.  All iPhones.  Please advise what the issue is with the network in the Ottawa area.  We are located in North Kanata and this has been an issue since yesterday (April 27th).

1
M
18 days ago
C
cory98ccBeginner
asked in Tips, Tricks & Troubleshooting

Data not working on phone?

After returning from out of Country my data is not working on my iphone 11? 

4
M
18 days ago
I
Ibra0078Member
asked in Tips, Tricks & Troubleshooting

YouTube not working on hotspot for it for kids tablets

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

4
M
18 days ago

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