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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 307 Topics
  • 988 Replies

307 Topics

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DodieBeginner
asked in Purchases & Returns

im so done with the internet and CSRs

So here's the scenario. We order koodo internet about 2 weeks ago. Our order and tracking information was still not updated after 5 days and we got a confirmation email that the tech was scheduled to come in 3 days. I called and by God's hand,kidding, we got a tracking number a couple hours later. 2 days after that we received our equipment.  1 modem and 1 Telus wifi 6 booster. The tech came the next day. Rogers tech. I wondered why Rogers, but I let him in. Well he did Jack only cut my coax cable in have used MY spitterand my remaining cord put ends on each and said your all set. Went to his truck grabbed his ladder went to the pole not sure what he did I was obstructed by our garage then he went on his way. No more than 15 minutes.  You guys still with me. Ok so we hook it all up. And zero connection.  So all day Saturday all day Sunday calling and trying to troubleshoot with support. Yes we did all that bs hard restart and what have you. The modem only connect to the Telus router. T

3
Dinh
5 hours ago
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omeryousufBeginner
asked in Purchases & Returns

Credit card overcharged

I canceled koodo subscription and returned koodo equipment on April 20, 2024. Despite that  my credit card was charged on May 15, 2024. I have been trying to reach customer service and it is a nightmare contacting an agent. Today, once again I cancelled the subscription by logging to my account and I got partial refund and along with that I received an email to return the device. I am wondering what do I do in this situation. I am afraid koodo might charge next month for not returning the equipment. So far I have had horrible experience with koodo internet and telus home security. 

1
Dinh
5 hours ago
S
Steve OgdenCoach
asked in Purchases & Returns

I want a new phone, not a whole new plan with sim card

I'm trying to replace my phone with one in the Koodo store, but it looks like they want me to buy a whole new plan, including a new sim card with it. There must be a way to do this, but I can’t see it. Please point me in the right direction.

1
Dinh
1 day ago
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onarockAdvisor
asked in Purchases & Returns

I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

4
Flo Koodo
1 day ago
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Pamelaroberts1991Beginner
asked in Purchases & Returns

How do you reach a rep when youve already waited 5 hours for a callback and the call dropped due to KOODO network

Koodo sent my phone to a random address not on my file. Do to not being able to talk to someone and having to wait for call back they were too late to rectify. I was told Canada post would correct it and it would be delivered 4 days ago. I have received no confirmation emails of updated address or correction. I placed a call back request with chat 5 honours ago and the call dropped do the poor network and now I have to wait another 3 hours for a callback. Beyond frustrated with this service. 

3
M
3 days ago
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kkqtBeginner
asked in Purchases & Returns

UPS lost new koodo phone

Hello, i signed up for a new phone and it says it got delivered today, i cant find it anywhere. UPS needs Koodo to reach out or i need to reach out to koodoo so they can find it but its very hard to contact koodoo. How can i contact koodoo regarding lost phone in mail?

3
M
3 days ago
T
TjraudNew Member
asked in Purchases & Returns

Upgrading Phone out of stock

I was looking to upgrade my phone and saw koodo was offering the Iphone 14 Pro Max with a $410 tab bonus. Unfortunately, by the time I decided on getting it it was out of stock. I was wondering if anyone knew how often they get restocked and if they do will the tab bonus be available too. Thanks!

1
O
3 days ago
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oil71Connector
asked in Purchases & Returns

Bought 1GB top up, got text saying I have 50% left out of my 100MB??

Just bought 1GB top up an hour ago, and then I just got a text saying I have used 50% of my 100MB data and now have 50MB left. I got an email confirming my 1GB top up. help?

9
O
4 days ago
R
raedenramosBeginner
asked in Purchases & Returns

Wrong address entered by Koodo sales representative

About a month ago a door-to-door sales representative from Koodo sold us home internet. A month later our modem has not been delivered to us, and upon reviewing the shipping email I realized that the address on the email was incorrect, as the Koodo sales representative had inputted our house number incorrectly.We had visited the house it was incorrectly delivered to and the house owner had discarded the package. Please, we have already paid the monthly fee and are still due to pay the bill again without even having the modem installed yet. We would like another modem delivered to us.Thank you.

2
Flo Koodo
4 days ago
K
Katdeg1974Beginner
asked in Purchases & Returns

upgrade

Can I upgrade phone 0 down samsung keep my plan

2
Darius Koodo
6 days ago
rottenronnie
rottenronnieConnector
asked in Purchases & Returns

New user - Haven't received a sim card

So…. My agreement tells me that I have a Koodo Tri-sim card, but they fail to provide an ICCD sim serial number) and I’ve received nothing in the mail. I was looking for a number to contact them to tell them that I can’t use my phone and won’t be paying the next bill until that is sorted. Do they have a phone number for customer service? Their self service ignores the issue completely. 

10
rottenronnie
7 days ago
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ryanburkeBeginner
asked in Purchases & Returns

Internet equipment not yet arrived

Hi,I ordered Koodo unlimited internet about a month ago and the equipment has not yet arrived. I checked the tracking on my package and it says it was returned to sender for some reason. My current internet provider that I was switching from stops on the 12th so I really need this equipment. How would i go about getting my equipment sent back to me? 

3
R
8 days ago
K
kelseytranBeginner
asked in Purchases & Returns

Can't subscribe for Stream+

I kept getting error when entering my cards for payment and I have tried all of them, Visa debit/credit both not working. I can’t seem to find a way to reach out to a rep. Please help?

5
K
8 days ago
V
Vgr56Beginner
asked in Purchases & Returns

free phones

The pre-owned galaxy s22 and the s21 ultra 5G are at 0$ but were out of stock from the start, is it because its not available yet?

3
Dinh
14 days ago
R
Roger BrownOrganizer
asked in Purchases & Returns

Offer received via Message from Koodo

I received an offer for an iPhone 13 from Koodo, but when I follow the link to the Koodo website the offer is not available. I would like to get the offer as received.

6
R
15 days ago
L
Lis79Beginner
asked in Purchases & Returns

Offered S23 deal, but can't keep current plan

I am a LONG time Koodo customer and I received a text message that I can get a CPO Galaxy S23 for $5 a month, $0 up front.  I would absolutely do this and commit to Koodo for another 2 years if I could keep my current plan, but they expect me to change my $34/50gb plan to $60 minimum.  This is a slap in the face.  I recently ported my son out of Koodo for a better deal elsewhere and I am seriously considering doing this to my own plan.  Why offer me this click bait and then expect me to almost double my monthly plan bill?   Koodo I am truly disappointed with you.    

1
O
15 days ago
E
ED73New Member
asked in Purchases & Returns

payment processing

Trying to add stream+ and tried all my cards but it says there’s a problem with my card info? is there a way around this? does koodo have a customer service phone number?

1
O
16 days ago
S
SS123Beginner
posted in Purchases & Returns

Feedback on your service model

I just wanted to let you know you are losing business due to your poor service model.I was excited to learn I could save money by switching to Koodo internet with a bundle, after entering a Koodo store. However, when I filled out the online form to book a service date, I did not know I should expect a confirmation email. I wasn't aware my request was not proceeding until 2 weeks later, when I first encountered your chatbot 🙁 to request a status update.  After  finally getting in contact with a service rep, I was instructed to fill out the online form again, but was not told I should expect an activation code.  I received my equipment and tried to install it on the given date (another 2 weeks later), but I had to call customer service yet again to find out why it wouldn't work. I was informed that I should wait because the activation request hasn't been processed yet, despite being  given the installation date by Kodoo.Needless to say, I never received an activation code since a techni

1
D
16 days ago
P
Prisha ParikhBeginner
asked in Purchases & Returns

Plan cancellation

Hey! I want to deactivate my Koodo active plan and number as I’m leaving the country for 4 months. How do I do this? Please see I’ve already left the country so I cannot schedule a call as I wont receive any calls. 

2
Allan M
17 days ago
K
Kmccormick16Connector
posted in Purchases & Returns

can't see plans

Trying to purchase a new phone, it won't let me see/select a plan for it.tells me to try again or refresh but it's been days. My current phone barely works I'm desperate to get a new one ordered 

7
Flo Koodo
18 days ago
E
emeleBeginner
asked in Purchases & Returns

Pre-owned phone purchase

Yesterday I bought the Certified Pre-owned Sansung Galaxy A54 5G phoneI’m curious if the charger and other accessories will be included.Searched on this community & found scroll down to bottom to Package Content:This particular model doesn’t list any package content so I’m confused. (Hope I’m not receiving an empty box! LOL)Is there any one who could answer my question on the package contents of this specific model?  

5
Flo Koodo
25 days ago
S
SalmonlipsNew Member
asked in Purchases & Returns

Steam+ purchase in progress

It seems this is not uncommon but my account is also stuck in purchase in progress.

1
Flo Koodo
25 days ago
C
Crystal02Beginner
asked in Purchases & Returns

New Phones

How often does Koodo change the phones on their website?  I saw a deal on a phone advertised for a few days. I went to go buy it when I had the chance and now it's gone. I am wondering if it will come back or if they change the deals monthly?

1
Flo Koodo
26 days ago
D
Davey Boy BettsNew Member
asked in Purchases & Returns

New phone No SIM card

Recently I  bought a new phone through Koodoo. They said my new plan and SIM  was on its way. Then I received an email saying they found an old account and for some reason couldn’t complete the subscription. I still received the phone but I have no plan or card. How do I fix this? I have no idea about an old plan with them. I tried to setup a Samsung account on my old phone but could never access it. Can you help this confused guy/

1
Flo Koodo
26 days ago
N
nomadwarpBeginner
posted in Purchases & Returns

Just tried to order a new phone & it became unavailable as I tried to send the order

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

3
G
29 days ago

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