Phones & Devices

When I go to add a phone to my cart it says “unable to upgrade phone or add a new line at this time”. I don’t have any unpaid tab. 

I have a Pixel 8a, which supposed to have a 5G capability. Unfortunately, the only network available is LTE+. I tried the network reset and phone restarts. Unfortunately, nothing worked. 

My phone will not allow me to make phone calls or receive phone calls.   iPhone.   Phone is not hooking up to Koodo- says no service.

Hi,I switched from public mobile to koodo yesterday with the deal offered on the pm platform. It says on my account that the transfer is done and I can use my number. Didn't receive the esim notification or qr code via email. I need access to a phone line. I tried reaching out to support via Assist, didn't hear back at all, I don't have any option to get a callback and the esim recovery doesn't work because it says my email was changed recently.I also cannot add a credit card to use as payment, because it says that part of the website doesn't work, it drives me crazy. Can someone ​@Koodo please help and send me the QR code, your website said it was supposed to take max 2.5 hrs and it has been half a day, I need my phone for work.

I have been looking to get the Pixel 10 Pro Fold but it went out of stock and then has disappeared from the Koodo page. It remains on the Telus page and since then the Google Store has had it come back in stock. I was wondering if anyone knew if Koodo would be getting it back. The 11 Pro Fold is still not out til October. I so very much wish the Motorola Razr Fold wasn’t a Rogers exclusive - it’s the one I really want but I’m not going to Rogers/Fido.

Does anyone know if there has been any update on the availability of the Home phone receivers? If they are now available whats the best way to get one? Thanks

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I am Koodo phone user.  I recently received a tablet that has  wifi and 5G connection as a present.  Can I get a data only plan thru Koodo for a tablet I didn't buy thru them?   If so, How do I go about activating it??

How do I get rid of getting Amr for voicemails without getting rid of the preuim voicemail?  

I just activated and ported my phone number to a new activation on Koodo. I didn't receive a push notification or email with QR code which means I can't receive call/text. 

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why does Koodo have so many problems like ugh. i miss when Koodo was just a simple easy to use company now it’s just difficult. all my friends have caller id setup to show there names but this crap is annoying man Telus seriously fix it I have already missed like 3 calls from a bylaw officer. now I don’t know the persons name who is calling most of the time.

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Don’t know why the past 3 months only my data is getting all used up and phone paused 

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

Hello,I want to add a line with a new phone - but also add 1 new phone to an existing line.. But I can’t seem to add 2 phones to cart. I don’t want to pay shipping twice - is there a way to do this?

I have a google pixel phone and a square to accept payments from customers.  I do live on a boarder town (Canadian with USA neighbor).  My roaming is off, location is set to exact location.  My square will not process payment and gives me an “invalid location” error message.  Square has checked my dashboard etc. and the issue is not with Square.  Any ideas?  I have tried everything google has suggested.  I am assuming it is my network because other vendors that have other providers are not having the same issue.  Thank you, any suggestions are welcomed.  With no access to Koodo staff, my next option is to change providers.

I’m at a loss for words I paid my phone bill and my account is canceled and I can’t get through to anyone as there is no numbers to call

So Koodo fixed my data/ texting usage counter after my new billing cycle startedx my calling usage counter was working always.Koodo still hasn’t fixed this issue can someone from Koodo’s team please put in a ticket for the system to recognize both my lines already have 3 perks. So it doesn’t bother me to ask to another one. its gonna bother me.before you Koodo reps ask me yes I already erased the browsing history used every browser I’m on the latest iOS. I have deleted the app and re downloaded the app.  please for love god fix your issues and stop being like ICBC claim center. make the prompt that says I can get another perk go away. Since I’m already maxed out 

I have a Koodo home phone that has not worked in ages, so I ended up getting a second home phone from another provider. Now I am trying to port my Koodo home phone number to the new provider. However, the port request was rejected, as Koodo was unable to reach me. Of course, the reason that Koodo was unable to reach me is that my Koodo home phone is not working. I had already notified Koodo that my Koodo home phone was not working, so I am not sure why Koodo tried to reach me at my non-functioning Koodo home phone. Another issue may be that my Koodo home phone appears on my Koodo bill as a mobile phone. I noticed on this thread  that Koodo sends text messages to confirm porting requests. However, even if my Koodo home phone were working, it would not be able to receive text messages.  I have already scheduled a callback with a Koodo agent, but I don’t think that the Koodo agent understood what I was saying. So the issue has not yet been resolved.

I upgraded phone 6 moths ago and am not impressed. Have a tab and tab bonus balance...do i have to pay both off before i can change phones? And do i have to buy new phone outright or can i select a new plan?

Poor service and run around in circles. Purchased new phones for our household and now on hold in the system, after several attempts to get these phones verified and shipped still no luck. I gave up and cancelled my order. They just lost two orders of IPhones. Live in a remote area so difficult to obtain a Koodoo kiosk. Anyone else have this issue?

This has got to be the worst customer service in the world.I’ve been trying for 2 days and still haven’t talked to a real person.Too frustrating. Changing companies where I can actually talk to a person that can help.

Switched from Public Mobile to Koodo over a week ago. Phone is still not sending text messages. I can get texts from anyone else. I have tried everything, like restarting phone, putting it in airplane mode, and resetting network settings multiple times, still doesn’t work.For your information, I am an Android user.

My activation date has already passed. I’ve tried the coax outlet connected to the main line  and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been properly activated and provisioned? If the line is active, could you check whether there is a signal issue with the coax connection at my house and whether a technician visit is required?

Hello i have an iPhone 6s need to unlock help me