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1244 Topics
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ehlersroadechoBeginner
asked in Tips, Tricks & Troubleshooting
Porting number over

I’m trying to port my number over from Telus, but when I type it in, it says invalid Canadian phone number… Any ideas? :) Please help- thank you so much

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JacobNeillBeginner
asked in Purchases & Returns
Can a Koodo Technician install a Coaxial output in my walls?

I just moved into a newly built apartment and it does not have a coaxial port built in to access in my walls. However my neighbors in the building all have access to those plugs. I was talking with a Koodo rep about needing home internet, and was specifically told I do not need a coaxial port if I order the modem/router, that I just need to plug it into a regular 15amp wall plug and it would pull the internet, basically like satellite might. However my modem arrived and it actually does require a coaxial plug but I now have nowhere to plug it in. I have a technician visit scheduled for this Tuesday, but I want to know if they can install that coax plug in my wall and run the line from the apartment basement for me? Any experience with techs would be super helpful, thank yoy

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bkeBeginner
asked in Tips, Tricks & Troubleshooting
Problems with iPhone battery

I bought an new iPhone 13 through Koodo 3 months ago and already my battery lasts less than a day with little usage. My phone had full battery this morning and I just read some news article and played Sudoko for max. an hour and the battery was dead at 2pm. I does not seem possible to contact Koodo online? Do I go to an Apple Store or should I try to get a hold on some Koodo rep?

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JohnnyDougBeginner
asked in Tips, Tricks & Troubleshooting
Internet Throttling?

Just Wondering if anyone else is experiencing internet throttling? I currently have 500 dl speed, to give a bit of background, my current set up is a Eero Pro mesh system, using an 8 Port Netgear unmanaged switch, and I have about 15 devices online as I do have a home automation system as well . when I was with my old ISP I had 100/30 internet with no issues, and I had also replaced the cable in my house prior to instal. The issue here is that while on wifi I get about 200 at max download speed witch is fine and normal, but on the router side if I speedtest via the Eero app I get 500 (wired). So my devices that are wired, some get 500 down when I test and some get like 24dl. I know it varies by device but I never had these issues with the other ISP, is anyone else having a similar issue? Is my only option to return to my old ISP?

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DenRVBeginner
asked in Tips, Tricks & Troubleshooting
No Reception

I am currently on Quadra Island BC and have zero reception. I am tethered to my wife’s pixel cell on Fido. I am right across the strait from Campbell river 2.2 km clear view And I have nothing on an iPhone 11 using Koodo. She has full service on Fido;I have nothing on Koodo. Advice? Thanks!

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ZitomiraConnector
asked in Purchases & Returns
Koodo Order Confirmation

I was attempting to order a new phone through the tab, because my screen got shattered. It didn’t seem to work when I hit the order/confirm button, but I then received an email that my new phone was coming, with a tracking number, and that my status would be updated within 24 hours. My bank did get charged by Koodo for this transaction, and at first, I could check the status. Now, after 24 hours, my status has not been updated, and I can no longer use the tracking number to check on the Koodo website, because it states that it is false. I’m pretty confused xD Any ideas? Thank you for your time! :)

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MohamudBeginner
posted in Purchases & Returns
I want my problem solved.

My phone was stolen when I tried to have it repaired and they asked me for 210 dollars. I pay 16 dollars every month and I keep it. I have device care

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dl95Beginner
asked in Purchases & Returns
Can't buy phone, getting incorrect error "billing province on your account doesn't match... your phone number"

On the Koodo site, I am trying to upgrade my phone, but the system blocks me from completing the order. The error message I get is “We can't complete your upgrade because the billing province on your account doesn't match the one on your phone number” This is weird because my phone number (from Ontario) does match my billing province (from Ontario). I have tried resetting my address for good measure, but still doesn’t work. Any advice to fix, or do I need to talk to a rep? Thanks.

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Dinh
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MohamudBeginner
asked in Tips, Tricks & Troubleshooting
easyroam travel pass

Does the Easy Roam Travel Pass include the data on my plan?

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Zimu WangConnector
posted in Tips, Tricks & Troubleshooting
Unstable internet speeds

My Internet speeds fluctuates between 10 to 100mbps, I have tested with different devices using Ethernet and have gotten the same results. I have also tried resetting modem and router. Any way to fix this?

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KeidansdadOrganizer
asked in Purchases & Returns
question about order

Hi i ordered a phone last saturday samsung galaxy s25+ i was wondering how long it takes to review it and get the approval or denial i been waiting and when i check the status it still says we recieved your order . Also my order # Is a TD then numbers and not HFO is that normal i never had a TD number before. i ordered it from kodoo online during their spring sale last week

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Flo Koodo
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IbgraphikBeginner
asked in Tips, Tricks & Troubleshooting
LAN light blinking orange on modem

New to Koodo internet. i received and installed the modem and router yesterday. Followed the instructions to the letter. On Cable Internet. I have connection but the WiFi connection isn’t stable. the LAN light is blinking orange. I checked that The coaxial cable was secure and tightened and I have restarted the modem. No progress. up until then, I had no issues with previous internet connection using the same coaxial cable. thank you. IB

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Flo Koodo
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Newfs4lifeBeginner
posted in Tips, Tricks & Troubleshooting
koodo internet not working

We just had an ice storm in Barrie. Our power went out Saturday and didn’t come back on till Sunday. My internet has been down since Sunday. I’ve tried resetting the modem numerous times like the Koodo reps on the phone have told me, also troubleshooting from Koodo and Telus websites as we also have the Telus wifi booster. I work midnights wife works days we are having trouble rectifying this. Koodo said someone would call us back yesterday by 7:45PM EST and we did not receive a call…. I’m about ready to call a competitor as there is nothing worse then not having a number to call to get customer service, set up a call back…. So annoying. And tips that doesn’t include something I already tried 100 times

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Flo Koodo
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ZubinBeginner
asked in Tips, Tricks & Troubleshooting
Telus Boost Wi-Fi 6 Lite - Cannot find "Bridge Mode" setting.

I am trying to use my own router as it has more LAN ports than the Boost6 (one port only). All the guides online mention that I need to enter the Modem/Router settings and find the “Bridge Mode” setting, I have done that but cannot find this setting drop-down, anywhere! In Network Status, it shows that my Operating Mode is “Router Mode” so where can I go to change this so it says Bridge Mode ?

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Dinh
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davecasonBeginner
asked in Purchases & Returns
More EASY ROAM Questions

Hi, So the wife is down in Guatemala for two weeks - and I can't find an easy roam package for any S.Amerains places, is that the case? Two - she had the USA roaming package she bought for 1 week that was $40 bucks but Koodo said she can only get that deal once in every billing period!?!? Again is that the case? Three - she just said in a call that someone at Koodo told her she cant use her phone to call or text and can only reach out with FB Messenger and other crap like that? Again - really? I doubt it, that’s the whole point of a roaming plan, turn it on and pay the $16.00 bucks a day and use your cell phone as you normally would. If you have any answers to these questions - i’d like to hear from you. Cheers’Dave

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arbieConnector
asked in Tips, Tricks & Troubleshooting
Stop Telus Telemarketin

I am receiving far too many calls from +1 (866) 360-1448 which is identified in number display as Telus. I assume they are Telus telemarketers as they do not leave a message. How can I put an end to these calls? I have already hit the unsubscribe button on the equally unwanted marketing emails but the phone calls continue. For the moment I have blocked the number.

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Flo Koodo
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ChimeraSoteriosConnector
asked in Tips, Tricks & Troubleshooting
How do I disable voice mail from one number on a multi-number account?

Hello, I have 4 numbers attached to an account with Koodo, but I want to remove voice mail features from one number only. When I follow the instructions posted to others who want to disable their voice mail, there is ZERO option to disable it through the "Manage Extended Greetings" option. How do I remove voice mail from my own phone number without disabling it for the other 3 numbers on the account? Thanks.

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ZoraKBeginner
asked in Purchases & Returns
Can I change the delivery address for my phone delivery?

I ordered a new device and accidentally shipped it to the wrong address. Is it possible to change the delivery address for my phone?

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Flo Koodo
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Barb369Organizer
posted in Tips, Tricks & Troubleshooting
Help!!!

Thought I’d try this again. I transferred to Koodo from Telus about 2 years ago and have had nothing but problems with service. I have spent hours on phone with a variety of representatives who escalated my concern to other staff because unable to resolve issue. I moved towns and transferred my landline number to my cell number. Since then I have missed medical appointments with a specialist, phone calls reached out of service and texts are not delivered. After hours and months of talking with staff the issues seemed to be resolved but in recent weeks became apparent that I’m missing calls and not getting texts again. Even received an appointment reminder from interior Health on my sister’s cell number/ thread. (???)Koodoo did refund my payments for several months while issues were at worst but I don’t want money back. I need a reliable phone service so I can get messages from family and friends and get calls from medical specialist. Needless to say I am extremely frustrated and think

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ShaunDBeginner
asked in Tips, Tricks & Troubleshooting
Network busy error

Phone was working fine on Friday Mar 28. Sat Mar 29 I could no longer call or receive calls. Everything else works fine. internet and texting all normal. When I try to call out I get no tone or ring and after about a minute I get “Network busy” and the call cancels. Very frustrating since the phone is not quite a year old and has worked flawlessly since I got it. It is a Nokia G22 running android 14. I have been to my local Koodo and Telus providers and have not gotten any answers as to why this happened. The phone is in a case and has not been dropped or abused.

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DGTHBeginner
asked in Tips, Tricks & Troubleshooting
easy roam

When traveling with easy roam, do I have to pay for all the days I am out of the country, or just the days I actually use my phone? I normally only use it for emergencies when travelling and don't want to pay for 30 days of roaming charges if I only use it twice.

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Lillian LBeginner
asked in Tips, Tricks & Troubleshooting
My calls to others through Koodo are blocked

I can't call people anymore. Every time I make a call out, originally there would be a continuous drip indicating that I am calling, but now there is complete silence, and after waiting for a while, it suddenly hangs up, and the phone shows that there is no Internet, but I am sure that the Internet is fine, and sometimes I am connected to the wifi. I went to the nearby service station, the customer service said that my account was fine, and asked me to call and text her, but she did not receive any of them.

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Dinh
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Elizabeth7Beginner
asked in Purchases & Returns
How soon can I get a new phone without paying tab bonus balance

Hi I have a tab of 8 more months to pay and the tab bonus balance of just over $400. When is the earliest time period when I can get a new phone? For example with two months left on the tab will the tab bonus balance of $400 be forgiven? I don't want to pay back the tab bonus balance. Any help would be appreciated. Thanks

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aos4Beginner
asked in Tips, Tricks & Troubleshooting
Internet not working

My internet has been down since 3-25-25. New customer, internet activated 3-24-25. Internet worked for less than a day then speeds dropped to less than 1mbs on a 1GB plan. Can still connect to the network, but no internet is provided. I have talked by phone with 3-4 different reps on the past few days. Apparently a new router is being sent in 3-5 business days. If the router does not solve the problem, then a new modem will be sent in another 3-5 business days. If that doesn’t work, then a technician call will be booked. How is this acceptable? To be without internet for up to 3 week?? Why can’t a technician call be booked immediately? Why can’t the equipment shipment be expedited? I work from home … it would be quicker to cancel my service and go back to my old provider at this rate.

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AntoinnetteBeginner
asked in Tips, Tricks & Troubleshooting
no network inside Canada

I just relocated to Canada, was given Koodo Sim by ALberta Health Service , purchased Esim from city center mall, bought no network The guys in the store tried several ways to help but couldn’t I called the helpline given me however unable to speak to a live agent Kindly get back it’s urgent

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Dinh

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