Phones & Devices

When I try to make calls or answer calls, I can hear the other end fine, but I’m breaking up for them. I have to stick my phone out the window to make it work. Pretty ridiculous!  Got a new phone recently and the problem persists. Do I need to switch carriers?  I live in the middle of Vancouver in a ground floor 90’s building. My partners phone (Fido) works fine in our place. 

After many phone conversations with an agent and a few visits to Koodo in Place Versailles, nothing is solved.  Koodo is not taking any responsibility for the error of their agent/employee and that error is costing me a lot of money, at least double from what I was told and a contract that has nothing to do with what I was sold. Which looks like I am stock with Koodo for 24 long months.

My account was cancelled because i had an unresolved issue with courier service purolator to return a device. It has been 3 months now and the device is now delivered to koodo but the amount of the device still reflects in my account.Because my account is cancelled, i can no longer get in touch with any live rep to resolve this issue for me. and i am not ready to pay for a device which has been returned to koodo. how do i get in touch with koodo live rep without the frustration of this bot?

Hello again I have received the box yesterday and I have set the whole thing up but the lights are not stable ! The 3 light are flashing green and yet haven't received any email about the activation or anything like that even this its supposed to be today the 8th of January.

Hello everyone, not sure about others but i took Koodo home internet as i have class and meeting very urgent. Long story short, i got everything like modem, router and cable. After everything, its not getting anything. All power is green except US & LAN (Amber). No internet. Jan 8th was my activation date, no email on junk folder, no activation yet. What should i do?

I purchased an Iphone 14 pro max last week.  It will not recharge.  I have tried numberous transformers and cables that work on other iphone 14 I have here, no problem.  I even cleaned the connector port.I have followed all the online suggestions and tweaks and nothing has fixed the issue. Its very frustrating.  Please advise what can be done asap.  thanks     

Hi, my internet was working up till an hour ago. The black box has no lights on what so ever now and I did unplug it and restart it . Anything else I could try? 

Could you assist with cancelling my home Internet subscription. I've been trying to get this done since morning and spent more than 3 hours on the phone with no persons to speak to.Unable to cancel Internet via koodo assist. Requested callback representative is from koodo mobility and they don't help much, and one of them responded said we don't work for Koodo.

So far I have set the box and the wifi router without being able to get access to the wife I was enabled to get the wifi one my phone after I did follow up the installation of the box On the other hand the black box still trying to fix the lights up but all the 4 lights still flashing green and I am thinking that they didn't activate my line yet it's been 3 days now since I get everything and I am waiting for the email they keep saying that I'll receive but still no update and I need to cancel my current provider but this whole process is getting to long .... 

I have recently been having RCS issues with certain contacts. 95% of my contacts are not receiving my RCS messages. It was working yesterday and before. I've experimented to see if it's my phone or the provider. Roger SIM card works with RCS to all my contacts except Koodo eSIM. I have exhausted all options like resetting my phone and clearing data in the Google messaging app. I've enabled and disabled the app. I can see people typing and they can see me typing but my messages never go through to them. This is a very frustrating issue. I am tempted in trying a physical SIM card to see this fixes the issue.I've even called Koodo to see if they can do anything on their end to no avail. 

Hello,I requested transfer my number from other provider to Koodo yesterday, and it is confirmed. However, I still can’t use any mobile service since I replied Yes to the text.  I also can not get any help from the customer service call center, because my phone can use my phone outside, when I am not connected to a Wifi.  I tried to reboot my phone, but still I only can see my previous provider name in the cellular option. What should I do ?  

I’ve been reaching out to customer service to cancel the subscription and they keep on transferring the call when I use the word ‘Cancel’ and no body picks up after that. I’ve been having hard time to reach out to them and its been 2 days and no body have reached out until now. Koodo assist was able to schedule the call but after that it was the representative reluctant to cancel the subscription after conveying the dropping of network during peak hours.

I am new to koodo, I changed my number upon activation and the number I changed to doesn’t work. It is in use by someone else so I cannot receive phone calls or texts. I cant set up a callback because the number I was given doesnt work. I dont know how to contact koodo for help. 

I changed my plan in 2019 Koodo to bill ,so I want to close my Koodo mobile account, show the bank balance I will pay $17 ,please call me

I recently signed up for Koodo. The sim number is temporary in my esim settings and I cannot update the sim via the website. I keep getting this error message:“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”I am getting frustrated and want to move out to another company. This process should be easy and without problems.Please fix it. 

I am consistently seeing speeds of 10Mb down/ 1Mb up.This is not “4G speed” and is practically unusable for anything but the bare basics.How do I get it fixed?For example: https://www.speedtest.net/result/18683273579 

​@Flo Koodo Can you please assist with cancelling my home Internet subscription. I've been trying to get this done since morning and spent 4+ hours on the phone with no help or persons to speak to.Unable to cancel Internet via koodo assist. Requested callback representative is from koodo mobility and they don't help much.

I transferred my daughters previous number to the new phone I got her to Koodo which was added to my account.  Turned it off, and text messages go through but no calls.  I am not the most technical.  In my account it shows the transfer is complete. 

Hello I have ordered 1 gig Subscribe online and then I had to cancel the order on the second day and ask for a refund and then I have received a deal for a discount for the same order and now I am about to receive two hardwaress or package as I think and now I have no clue what I should do I have tried to call no one is picking up I needs help 

In the main floor of my house, I have intermittent call quality issues- sound cutting out, jumbled robotic sounding audio, the other person saying they can’t hear me.  This is the most consistent area this occurs in but not the only time or place I have had it happen. I have tried troubleshooting before for these issues and usually don’t get much buy-in or follow up from Koodo aside from asking me to reset my network settings again. I have tried changing the SIM card, updating the phone, resetting the phone, resetting network settings, turning wifi calling on, turning wifi calling off. The issue doesn’t seem to be affected by doing any of these things. How do I get Koodo to seriously assess whether this is a network issue at my location when I just go through the same steps year after year with no change? I really don’t want to continue resetting all my Bluetooth and wifi connections from scratch every time I need to prove to them this issue is still occurrin

Someone, anyone, respond. How does someone get in touch with ANYONE from koodo? I am infuriated.

I’m trying to switch my daughters old phone number to Koodo and the self serve portal won’t recognize the old account number or the IMEI number I’m transferring from.i tried calling the phone number for help and it says a transfer request doesn’t exist for the number. I’m not sure what else I’m supposed to do to start the transfer.anyone have some ideas?

I just switched the code on I can't enable Wi-Fi calling on my two devices. The message I keep getting is this The number entered doesn't match our records. Please re-enter your number."Can anyone tell me how to fix this or enable it? It was quite easy with Telus and Rogers.Thanks 

I ported from fido to Koodo 5 days ago, because of their promo with a free network connection, since then I cannot make or receive calls on my phone and all my efforts to contact koodo I don't work because the same phone cannot receive or make calls. I tried using another phone but I couldn't get to Koodo. I have done all the troubleshooting, switching off my phone many times and checking the SIM card but there's no improvements or change. I'm just frustrated, regretting why I even ported to this network. And since then I have received an outrageous bill which I didn't know when I used. Please what should I do now. 

Does this router allow you to access it’s settings? I would like to change the admin/wifi passwords and set up a guest mode network. Is that possible with this router?