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singhtalksAdvisor

Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

Martin JanssenBeginner

Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before 5pm that day. Time stamp on billing information shows phone data activity only after 5.02pm that day after I removed flight mode. How to proceed to obtain a refund for false roaming charge?

jackkkkkkkMember

Billing & Payments

Base price of my plan increased from $29 to $35

I was shocked that my bill this month was increased by over $7. My base plan was $29 in the previous month but now it is $35. I didn’t get any notification about the increase. Do you have the same experience? Now it shows:$35 30GB UL Can Min SFD (4G Speed)$35.00

MitchMac1327Beginner

Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

YShConnector

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

NOTHAPPYATALLMember

Billing & Payments

Overpayment refund taking 6 months

Overpayment Refund I made a mistake and overpaid Koodo $3000. I asked the bank to reverse, they tried three times and it was refused everytime by Koodoo / Telus. This took two months, I was then told I could ask for a cheque to be mailed. I waited 8 weeks and nothing. Called back they said they would reissue the cheque, waited 6 weeks, nothing. Called back today to be told the cheque had not been issued and to call my bank. This has gone on since November of 2023. I AM BEYOND FED UP! I want my REFUND it’s MY MONEY AND I am getting the royal run around. I have asked to speak to a supervisor, or escalations and get told they will call me back in one to three business days and they NEVER call me back . I NEED TO GET THIS RESOLVED.

KwamekAdvocate

Yahoo mail app failing to update

Hello,I am using S22 ultra. All apps update except Yahoo mail app which keeps failing every time.I have done hot retarts by pressing and holding power and lower volume buttons many times but issue still persists.I have uploaded screenshot here. How do I resolve this challenge? It is NOT space issue because there’s lots of gigs and as I said earlier all other apps are updating without any issue.Thanks in advance for your help. Appreciated

mrpenguinBeginner

Billing & Payments

Callback dropped after waiting a day, time to drop Koodo.

My wife scheduled a callback with Koodo, got a callback around the scheduled time, selected 1 to speak with a rep, after 10 seconds of listening to their wait line music, her call was dropped, what kind of customer service is this, and they increased the plan fee to provide better service? Really? It’s time to drop Koodo all together.

Kevin LePapeAdvocate

Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

ryanburkeBeginner

Purchases & Returns

Internet equipment not yet arrived

Hi,I ordered Koodo unlimited internet about a month ago and the equipment has not yet arrived. I checked the tracking on my package and it says it was returned to sender for some reason. My current internet provider that I was switching from stops on the 12th so I really need this equipment. How would i go about getting my equipment sent back to me?

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singhtalksAdvisor

Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

Martin JanssenBeginner

Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before 5pm that day. Time stamp on billing information shows phone data activity only after 5.02pm that day after I removed flight mode. How to proceed to obtain a refund for false roaming charge?

MitchMac1327Beginner

Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

YShConnector

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

NOTHAPPYATALLMember

Billing & Payments

Overpayment refund taking 6 months

Overpayment Refund I made a mistake and overpaid Koodo $3000. I asked the bank to reverse, they tried three times and it was refused everytime by Koodoo / Telus. This took two months, I was then told I could ask for a cheque to be mailed. I waited 8 weeks and nothing. Called back they said they would reissue the cheque, waited 6 weeks, nothing. Called back today to be told the cheque had not been issued and to call my bank. This has gone on since November of 2023. I AM BEYOND FED UP! I want my REFUND it’s MY MONEY AND I am getting the royal run around. I have asked to speak to a supervisor, or escalations and get told they will call me back in one to three business days and they NEVER call me back . I NEED TO GET THIS RESOLVED.

KwamekAdvocate

Yahoo mail app failing to update

Hello,I am using S22 ultra. All apps update except Yahoo mail app which keeps failing every time.I have done hot retarts by pressing and holding power and lower volume buttons many times but issue still persists.I have uploaded screenshot here. How do I resolve this challenge? It is NOT space issue because there’s lots of gigs and as I said earlier all other apps are updating without any issue.Thanks in advance for your help. Appreciated

mrpenguinBeginner

Billing & Payments

Callback dropped after waiting a day, time to drop Koodo.

My wife scheduled a callback with Koodo, got a callback around the scheduled time, selected 1 to speak with a rep, after 10 seconds of listening to their wait line music, her call was dropped, what kind of customer service is this, and they increased the plan fee to provide better service? Really? It’s time to drop Koodo all together.

Kevin LePapeAdvocate

Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

ryanburkeBeginner

Purchases & Returns

Internet equipment not yet arrived

Hi,I ordered Koodo unlimited internet about a month ago and the equipment has not yet arrived. I checked the tracking on my package and it says it was returned to sender for some reason. My current internet provider that I was switching from stops on the 12th so I really need this equipment. How would i go about getting my equipment sent back to me?

kevinuserConnector

Billing & Payments

Roaming charge for voicemail calling/msg

Hi There,In my latest bill, there are 2 days roaming charge, I searched the number via google, it tells me that the number is vlicemail, I didn’t call that number and send any message, I don’t know that kind of number before. Please help check what is the matter and why you charged me for that?

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