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Sunny LeeBeginner

Billing & Payments

Still waiting for the refund cheque

Is there any way to get my refund cheque number at least?I am suffusing with this matter for last 4 months.

KyunghwaYangBeginner

No one call back and losing responsility

It was my first try in Canada, changing phone service providers. I changed my phone service provider from Fido to Koodo, last month. I got an email with this message. “Don’t cancel your number, because cancelled numbers can’t be transferred!When the transfer is finished, your service with your previous provider will be cancelled automatically.” And I believed it. But later, I found out, Previous Provide is still alive, and they charged me. i asked them, and they said Koodo didn’t request that to transfer my number. And I noticed Koodo gave me another number! I requested to call back several times by chat but no one call back to me, This company's customer service is really inconvenient.

KushKaurConnector

Help cant manage subscriptions

I just got the stream+ basic packages, I received email from Netflix to activate which was successful, then I receive emails from Koodo to activate amazon and disney.However when I go to the subscriptions tab, it shows up empty? even in view your receipts nothing shows up!

TropicalGirlBeginner

Tips, Tricks & Troubleshooting

Cancel International Roaming on my Android Samsung

I do NOT want roaming, ever. I know if I use Flight mode it will not kick in. On occasion though, I need to receive a text from my bank in Canada, but as soon as I turn flight mode off the roaming kicks in. $16 for one text is too much. Please help me permanently turn off International Roaming.

Katdeg1974Beginner

Purchases & Returns

upgrade

Can I upgrade phone 0 down samsung keep my plan

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

DannyKMNew Member

Billing & Payments

Charged Easy Roam Incorrectly

Hello,I was charged $14 on my last bill, for Easy Roam.I never activated this. Why was I charged?

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

hongfeiBeginner

Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

MaureemBeginner

Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

298 topics
963 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

799 topics
3410 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1048 topics
4171 Replies

Plans & Add-ons

Plans & Add-ons

1040 topics
3927 Replies

Self Serve

469 topics
1922 Replies

Prepaid

317 topics
1352 Replies

Other

905 topics
3543 Replies

Sunny LeeBeginner

Billing & Payments

Still waiting for the refund cheque

Is there any way to get my refund cheque number at least?I am suffusing with this matter for last 4 months.

KyunghwaYangBeginner

No one call back and losing responsility

It was my first try in Canada, changing phone service providers. I changed my phone service provider from Fido to Koodo, last month. I got an email with this message. “Don’t cancel your number, because cancelled numbers can’t be transferred!When the transfer is finished, your service with your previous provider will be cancelled automatically.” And I believed it. But later, I found out, Previous Provide is still alive, and they charged me. i asked them, and they said Koodo didn’t request that to transfer my number. And I noticed Koodo gave me another number! I requested to call back several times by chat but no one call back to me, This company's customer service is really inconvenient.

TropicalGirlBeginner

Tips, Tricks & Troubleshooting

Cancel International Roaming on my Android Samsung

I do NOT want roaming, ever. I know if I use Flight mode it will not kick in. On occasion though, I need to receive a text from my bank in Canada, but as soon as I turn flight mode off the roaming kicks in. $16 for one text is too much. Please help me permanently turn off International Roaming.

Katdeg1974Beginner

Purchases & Returns

upgrade

Can I upgrade phone 0 down samsung keep my plan

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

hongfeiBeginner

Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

MaureemBeginner

Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

zach2023Advisor

Billing & Payments

black friday dealy price increase after only a few months . what a ripoff

I left virgin mobile for koodo mobile after recieving 3 price hikes within a year which i thought was crazy. So i decided to join koodo as another family member has had the same plan for 4 years with out a price hike and praised them . I joined during the black friday sale and was very happy with the 34 for 50 gb plan on two lines and everything was great till this month. My bill had increased by 10 dollars. As i was checking the bills they notified me about a increase on the april pdf bill at the very bottom in small writing as usual.. So i called customer service and was told that everyone was getting a increase. Well when you only had the plan for 4 months then get a 20 percent increase seems a bit nuts. I was able to get the orginal plan offered back after a 30 min phone call but i would have to pay a 30 dollar service fee as she had to make the change and she couldnt waive the fee either as the "system" wouldnt allow her. the woman said she couldn't gurantee the price wouldnt go r

HannahHBeginner

Plans & Add-ons

Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

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