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Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

952 Topics
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952 Topics

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Bob EnnsConnector

asked in Tips, Tricks & Troubleshooting

Pixel 6 slow charging

My new Pixel 6 came without a charger. So I am using the fast charger from my Samsung A70.The Pixel 6 says 32 minutes left at 98% charged. The A70 would do that in less than 5 minutes on the same charger.I also noticed I was down to 75% after one phone call.This phone is supposed to have a great battery.

1 year ago

TsjBeginner

asked in Tips, Tricks & Troubleshooting

battery draining fast after android 12 update

After the android 12 update my battery is draining fast even with battery saver and adaptive battery onAny fixes? Thanks

1 year ago

ScalzottomartinOrganizer

asked in Tips, Tricks & Troubleshooting

Samsung A52 not charghing properly

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

1 year ago

midniAdvisor

asked in Tips, Tricks & Troubleshooting

"RTC Connecting" on Discord

I recently had to replace the SIM card for my Koodo phone (Xiaomi Mi 8), and now discord voice doesn’t work :(I noticed the issue right away, and tried changing the SIM again, but I still can’t use discord on data. wi-fi is fine, and everything else works (except my Mi Account won’t reactivate, which is fine). Anyone else experiencing this? any way to fix it?

1 year ago

Karen HamiltonBeginner

asked in Tips, Tricks & Troubleshooting

S20, having problems calling, incoming calls and texts

For the last several months my husband and I have had nothing but problems with our S20, dropped calls, can't call out, not receiving calls and not in our phone history, extreme static on calls, texts showing up hrs or days later. He is a truck driver and must have reliable service, I'm a stay at home wife with serious health issues and definitely need reliable service. I live in Selkirk ON and most people out here are having the exact same problems.

1 year ago

FentonBeginner

asked in Tips, Tricks & Troubleshooting

Where can I find my IMEI?

it tells me to visit support.motorola.com to get help, but they’re asking me for my IMEI and I can’t access it. Any solutions..? UPDATE: Typo in title

1 year ago

RLBRockstar

asked in Tips, Tricks & Troubleshooting

After accepting OS update for Google Pixel 4a, phone becomes unresponsive after a few swiptes.

I have a google pixel 4a. Today I accepted an OS update. Then I updated all the installed applications.Now, when I turn the phone one, and swipe a few times, either on the home screen or in an app, the phone becomes completely unresponsive and I have to restart it.I have removed and re-inserted the SIM card, and it did not solve the problem. I cannot use my phone.The current system is:I would include the build number here but the phone is frozen again.What should I do.Thank you.

1 year ago

KyklistBeginner

asked in Tips, Tricks & Troubleshooting

Mobile Data not working properly. I can send and receive messages on What's App and Facebook Messenger. Google Maps, the facebook App and webpages won't load.

I live in BC but am traveling in Nova Scotia. Since I landed in NS my mobile data isn’t working properly. I can send and receive messages on Messenger and What’s app but using my mobile data for anything else I get the an error message saying “No Internet Connection”. I’ve restarted the phone several times and confirmed I’m registered on the Koodo network. My phone is showing I’m connected to the network. There are no other errors showing aside from the pop-up error I get when trying to use data.

1 year ago

ZuntOrganizer

asked in Tips, Tricks & Troubleshooting

what is a good signal strength

What is a good signal

1 year ago

StevenKBeginner

asked in Tips, Tricks & Troubleshooting

will the Pixel 6 pro be available in Cloudy White

I was wondering will the Pixel 6 pro be available in Cloudy White too on release date or do you only offer the Stormy Black?

1 year ago

DoleMotionBeginner

asked in Tips, Tricks & Troubleshooting

iPhone 12 number still being verified - iMessage not working.

I just upgraded from my iPhone 8 to the 12 and I can’t send iMessages because my number is STILL being verified. Not sure what to do?

1 year ago

K-DeezyBeginner

asked in Tips, Tricks & Troubleshooting

do I need to let Koodo know that I’ve switched phones?

If if buy the Pixel 6 in full directly from google and put my current sim (pixel 5) into it, do I need to let Koodo know that I’ve switched phones? For example when I log in it shows my current pixel 5 tab so can I just keep paying it down monthly while I’m using the pixel 6? Since I didn’t upgrade with koodo, I don’t think I’m required to pay off my tab in full in order to switch to the pixel 6 that I bought elsewhere, is that correct?Or have I totally misread things?I know if I upgrade to the 6 with koodo I’ll have to pay off the tab first but this is not what I’m doing in this scenario so just wondering what is permitted and how it works. Thanks,

1 year ago

CatDogFishRockstar

asked in Tips, Tricks & Troubleshooting

Popup of word 'Koodo" on phone screen during unlock

When I unlock my phone, the word ‘koodo’ is in the top left corner, blocking my view of my notification icons. I cannot find anyway to disable this popup. It persists for about 5 seconds, which sounds tolerable… but it isn’t. When you want to quickly glance at your phone and see if you have a message or reminder and you have to stare at the word “Koodo’ for several seconds… it is extremely frustrating. I am looking for instructions on how to disable this advertising that I did not consent to. Thanks! =)My phone is Android. It is a Moto G Power 2021.

1 year ago

Cat51Beginner

asked in Tips, Tricks & Troubleshooting

Military Grade Phone

Does anyone know what military grade phone will work with Koodo? I'm interested in the cat 51 phone or something like it.

1 year ago

WandererTBeginner

asked in Tips, Tricks & Troubleshooting

Calls not coming in

A couple days ago, a friend called me, I answered and there was no sound at all. I called them back, and they told me they had actually called several times but it said I wasn’t available. My call log shows no history of any calls coming in except the one I answered. Then today, I got a voicemail without my phone ever ringing, it was from a salon confirming my appointment, so I know I’ve received calls from them before. Once again, my call log shows nothing, and yet somehow I got a voicemail from them. I did get a phone call earlier today that seemed fine. This is concerning since I’m waiting for important calls, what if I miss them and will never have known because it doesn’t even show that someone called in my call logs? I hadn’t noticed any problems before just these last few days. I’ve tried restarting my phone after the incident with my friend, but it seems to be still happening. I have good coverage, always full bars, both times were just in my apartment, nothing new. Any idea ho

1 year ago

slyfox8900Beginner

asked in Tips, Tricks & Troubleshooting

Phone broke, switching sim to new phone, do I get charged my full tab bonus?

Hi, My phone broke, I need to take out the sim card and put it into a new phone I just purchased unlocked from google. Will I get charged my tab and tab bonus because of this? I'm not doing an upgrade or canceling, this is pretty much the same as BYOD (bring your own device) so I assume I will still get my monthly tab balance and tab bonus reduction. I had a pixel 5 that I bought on contract (tab) from koodo, it broke. I know i have the tab bonus so I didnt want to upgrade and pay the remaining balace, so I bought a new phone directly from google to replace it. Will I get charged by koodo for doing this? Can someone confirm?

1 year ago

lilchellesOrganizer

asked in Tips, Tricks & Troubleshooting

My iphone keeps disconnecting my wifi at home

My iphone12 mini keeps disconnecting my wifi at home and when I try to reconnect it keeps telling me I have an incorrect password. Whereas the password is definitely correct. I keep having to reset my network settings to reconnect and that doesn’t always work either. I’ve gone over my data limit for the month because of this! And I had the same issue with an Iphone 10 that I traded in because of these issues and now the same thing is happening again! Any help / suggestions would be greatly appreciated.

1 year ago

8 hour ordealBeginner

asked in Tips, Tricks & Troubleshooting

Hwo do i get my PUK code?

my phone died put sim in another phone wont take pin now tried default also

1 year ago

ZeroCoolBeginner

posted in Tips, Tricks & Troubleshooting

Oneplus 6T Oxygen 11 OS update: Mobile data not working

Hi All,My phone (oneplus 6T) recently updated to oxygen OS 11. However, mobile data is not working. I am able to save APN settings and have used these APN settings as per Koodo website: https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneI was wondering if anyone else also had issues recently and if they have a work around it?Thank you very much for your help!

1 year ago

ruiner316Beginner

asked in Tips, Tricks & Troubleshooting

p30 wifi connected, no internet

ive tried factory resetting my router, other devices in the home stable on wifi. tried resetting/powering off phone. reset network settings.i saw advice to reset the cache partition but thats not an option on the phone when i get to recovery mode.does anyone have any advice on how to fix this? trying to do every and all option before factory reset of the phone

1 year ago

Marc St AndrewsBeginner

asked in Tips, Tricks & Troubleshooting

Loud Tone on ZTE Home Phone Hub

I have been having an issue when answering incoming calls from different people, using both landlines and cell phones. We get a loud set of tones, making it impossible to hear the callers. Occasionally we do not have this issue, however, it appears to be occurring more often. Outbound calls do not seem to be affected by this issue. I have tried a complete reboot of the system, removing the battery and unplugging the unit. We have a wired phone and a wireless phone attached to the home phone hub and the issues has occurred on both phones. The home phone hub is getting good reception where it is located. Looking for any input to rectify this problematic issue.Thank you.

1 year ago

jtearleConnector

posted in Tips, Tricks & Troubleshooting

how to prevent automatic updates.

If you own a Motorola phone, it is likely that you will be unable to use Bluetooth after upgrading to Android 11.https://forums.lenovo.com/t5/motorola-one-vision/Android-11-Bluetooth-Sync-3-Car-Infosystem-Unreliable-Connection/m-p/5097357

2 years ago

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