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Hello.
My family switched to Koodo at the end of December. Calls and Internet work perfectly, even better than with the previous operator. This is my personal opinion. I use a phone with the Android operating system. Since I did not immediately use SMS messages, I did not immediately notice the problem.
And the problem is that I cannot receive the text of the message. That is, the message itself arrives, but it cannot be downloaded and is displayed as an unloaded cantina. After I ask the contact to send me a message again, that is, when I write first, then the message is loaded and I can see it. In addition, now I cannot send pictures via SMS, as was the case with the previous operator. I checked the SMS settings and everything is fine there. Can someone help me with this?

PS I apologize for my English, I am recently in Canada and my English is not very good so far.

Can you take out your Roaming sim and then restarting and trying again?

Can you take out your Roaming sim and then restarting and trying again?

It didn't help. Maybe replacing the SIM card will help?

Can you take out your Roaming sim and then restarting and trying again?

It didn't help. Maybe replacing the SIM card will help?

That may be an option. You can also consider backing up your data and resetting your phone to factory settings to see if that might help.

I would try your sim in another phone (one that can receive Koodo sms and MMS) first, to see if the sim is the issue

Is the R with the circle meaning you are roaming?  And I see a 2nd set of network connection, meaning you are running 2 sims on your phone?

Is the R with the circle meaning you are roaming?  And I see a 2nd set of network connection, meaning you are running 2 sims on your phone?

Exactly. I already wrote about it above. And before switching to Kudo, there were no problems with this.

My wife and I transitioned with Fido together. She is the account holder. Now it turned out that she has the same problem as me. It does not accept messages from some subscribers and cannot send pictures. We are very saddened by this situation. If Koodo can't solve this problem then we will be forced to look for an option to go back to Fido. It turned out that the service is better than the price.

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