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Pendragon42662Coach

Out sourced Customer Service

I implore Koodo/Telus to return Customer Service to a Domestic RealmThis trend of every company on the planet moving to Outsourcing is causing everyone problems, including employees of any said company.I moved to Koodo back in November and received a faulty phone. Because I work and the phone began showing signs just days before the return policy was up, I didn't visit a Koodo Store until two days after the deadline.I battled for months back and forth between Customer Service and the Telus/Koodo Store, the latter if which out the most effort into resolving the situation. In the end they had to keep turning me back to the Outsourced Call Centre.Finally, back in March I decided I was not going to be locked in a two year agreement giving a company free money for a defective phone so I called to cancel the agreement. Which is when I spoke with "Diana" from Guatemala. Extremely nice woman who spoke with me and finally agreed to remedy the situation. There are so many details to this st

MaureemBeginner

Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

KyunghwaYangBeginner

No one call back and losing responsility

It was my first try in Canada, changing phone service providers. I changed my phone service provider from Fido to Koodo, last month. I got an email with this message. “Don’t cancel your number, because cancelled numbers can’t be transferred!When the transfer is finished, your service with your previous provider will be cancelled automatically.” And I believed it. But later, I found out, Previous Provide is still alive, and they charged me. i asked them, and they said Koodo didn’t request that to transfer my number. And I noticed Koodo gave me another number! I requested to call back several times by chat but no one call back to me, This company's customer service is really inconvenient.

whyisitsodifficultBeginner

Tips, Tricks & Troubleshooting

My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.

discoveryBeginner

Plans & Add-ons

Cannot add a perk

Hello, I have been trying to add a perk since changing my plan and it keeps failing (see attached). Could you please add "Unlimited international SMS" to the account?

Sunny LeeConnector

Billing & Payments

Still waiting for the refund cheque

Is there any way to get my refund cheque number at least?I am suffusing with this matter for last 4 months.

KushKaurConnector

Help cant manage subscriptions

I just got the stream+ basic packages, I received email from Netflix to activate which was successful, then I receive emails from Koodo to activate amazon and disney.However when I go to the subscriptions tab, it shows up empty? even in view your receipts nothing shows up!

TropicalGirlBeginner

Tips, Tricks & Troubleshooting

Cancel International Roaming on my Android Samsung

I do NOT want roaming, ever. I know if I use Flight mode it will not kick in. On occasion though, I need to receive a text from my bank in Canada, but as soon as I turn flight mode off the roaming kicks in. $16 for one text is too much. Please help me permanently turn off International Roaming.

Katdeg1974Beginner

Purchases & Returns

upgrade

Can I upgrade phone 0 down samsung keep my plan

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

Phones & Devices

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298 topics
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Tips, Tricks & Troubleshooting

800 topics
3411 Replies

Managing your Services

The place to ask all of your Koodo related questions

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Billing & Payments

1048 topics
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Plans & Add-ons

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3931 Replies

Self Serve

469 topics
1922 Replies

Prepaid

317 topics
1352 Replies

Other

906 topics
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MaureemBeginner

Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

KyunghwaYangBeginner

No one call back and losing responsility

It was my first try in Canada, changing phone service providers. I changed my phone service provider from Fido to Koodo, last month. I got an email with this message. “Don’t cancel your number, because cancelled numbers can’t be transferred!When the transfer is finished, your service with your previous provider will be cancelled automatically.” And I believed it. But later, I found out, Previous Provide is still alive, and they charged me. i asked them, and they said Koodo didn’t request that to transfer my number. And I noticed Koodo gave me another number! I requested to call back several times by chat but no one call back to me, This company's customer service is really inconvenient.

whyisitsodifficultBeginner

Tips, Tricks & Troubleshooting

My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.

discoveryBeginner

Plans & Add-ons

Cannot add a perk

Hello, I have been trying to add a perk since changing my plan and it keeps failing (see attached). Could you please add "Unlimited international SMS" to the account?

Sunny LeeConnector

Billing & Payments

Still waiting for the refund cheque

Is there any way to get my refund cheque number at least?I am suffusing with this matter for last 4 months.

TropicalGirlBeginner

Tips, Tricks & Troubleshooting

Cancel International Roaming on my Android Samsung

I do NOT want roaming, ever. I know if I use Flight mode it will not kick in. On occasion though, I need to receive a text from my bank in Canada, but as soon as I turn flight mode off the roaming kicks in. $16 for one text is too much. Please help me permanently turn off International Roaming.

Katdeg1974Beginner

Purchases & Returns

upgrade

Can I upgrade phone 0 down samsung keep my plan

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

hongfeiBeginner

Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

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