LTE Add-on for smartwatches

Thanks' for the fast reply. I’m using a pixel 7. At first there would be an error message saying that koodo doesn’t have data plans for watches. In the menu on the watch I then hit the mobile networks (again), and then mobile plans and the screen goes to the “set up mobile plans” screen. It says “set up mobile plan to yada yada”, “then finding out more about your plan”…  and on …. and on… it goes. it never gets to that final screen with the plan. 

oh god…. what’s VoLTE enabled?

If you login to your self serve, go to your plans and then add-ons and you should see a free VoLTE add-on

This is what I see

Leif1 wrote:

This is what I see

Are you able to add the free VoLTE add-on?

No I don’t see that as an option

Let me flag a rep for you

Hi ​@Leif1 

We have added the VoLTE add on to your line, can you please restart your phone and try adding the Smartwatch plan from your phone?

I don’t have the VoLTE add on either. I don’t have a smartwatch plan at this time, but intend to add it later this month.

I thought VoLTE was on all plans, because when I joined Koodo the VoLTE selection disappeared from my IPhone 15 Pro Max.

So I restarted my phone however I still can’t activate the mobile plan. Should I reset my mobile network settings? My phone doesn’t have a VoLTE option in the internet settings menu. After doing some research some people have said that even if your phone doesn’t have that option it shouldn’t matter due to the fact that it’s the network provider that matters. I do see the option now on my plan though.

My phone shows 5G when on a call, so I must have VoLTE even though no addon exists in self-serve. 

Just a thought. Did you try to activate while your phone was connected to Wifi calling?

Wifi calling is now off

Did you try it with wifi calling on and off?

Can you photo a photo of what screen you are stuck at?

Could this be an issue of you using a pixel instead of a samsung galaxy phone?  This is just a guess on my part.

That’s what I’m starting to think. Looking more into it as I don’t want to switch. Even if i did I would probably get the same result. Thanks for your input guys as this has been more productive than anything else I have tried.

I might try to use my old Samsung phone just to see if i can get it to work

bummer as my pixel 7 phone is relatively new as well.

Hi ​@Leif1 

Thanks for the screenshots!

Just to double-check, is your phone already paired with the watch?

Yes

Does it have Android 11 or later?

Not sure.

Hope it does now.

​@Leif1 

Just to double check are both the phone and the Smartwatch that you own meeting the requirements, as per our support page here https://www.koodomobile.com/en/help/smartwatch-faq?

Compatible devices:

Apple

• A cellular Apple Watch Series 6, SE 2nd generation, Ultra or later models. The Apple Watch must be running watchOS 11.1 or later.

• iPhone XR, XS, XS max or later models. The iPhone must be running iOS 18.1 or later.
   

Android

• A cellular Samsung Galaxy Watch7 or Galaxy Watch7 Ultra running the latest Wear OS.

• VoLTE enabled Samsung Galaxy smartphone running the latest Android OS

That’s what I think it is. The fact that I have a pixel 7 and not a Samsung galaxy cell phone. 

If that’s the case I wish that was pointed out to me when I asked the rep when I signed. She assured me that my pixel phone would work with my galaxy watch on the system. In fact it wasn’t just the rep I asked. I asked when I initially bought the watch. Darn. It wouldn’t really matter where I’d go I guess if they are incompatible then they would be on any network.