Skip to main content
Koodo Community
Question

Is a plan guaranteed between purchase and activation?


  • Beginner
  • 2 replies

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

Did this help you find an answer to your question?
This topic has been closed for comments

Forum|alt.badge.img+4
  • Mobile Master
  • June 7, 2023

If you’ve signed up for something, you’ve got the plan. It’s not predicated on when you receive the sim for acticvation.

The time between depends on how long is takes Canada Post to ship to you.


  • Beginner
  • June 7, 2023

Thank you.

For my second question, I meant to ask: how long can I voluntarily wait before activating it? If I’m out of the country at the moment for example.


Forum|alt.badge.img+4
  • Mobile Master
  • June 7, 2023

Until the sim card is delivered. Then it would be considered activated and you wouldn’t be able to get anymore days credited back.


  • Beginner
  • June 7, 2023

If this is a number transfer, is it still activated upon delivery before I even do the transfer? Does billing also start upon delivery?


Forum|alt.badge.img+4
  • Mobile Master
  • June 7, 2023

Well, yes. If you sign up with a number transfer, it’s the same process. Billing would start the day you register for the account but then you’d have to call to make sure you’re credited the days before you get the sim delivered.


Forum|alt.badge.img+4
  • Mobile Master
  • June 7, 2023

Activation occurs when your phone or sim is shipped/mailed.

 

https://www.koodomobile.com/en/help/ordering-online