Skip to main content
Koodo Community
Community
Solved

New sim card on shared plan

P

I pay for my daughter's plan she lost her phone I have a new sim card and phone that I want to activate for her

Best answer by MilkyWay

Patt N01 wrote:

I have my own line and pay for my daughter's,  I have a new phone and need to activate it 

You should be able to replace the SIM card with these steps:

  1. Log in to your Self Serve account.
  2. On the Overview page, click Self Serve and select Mobile services from the drop-down menu.
  3. Select Change your SIM card.
  4. Enter your new SIM number in the text box and click Continue.
  5. A 5-digit verification code will be sent to your current phone. In case your SIM is lost/damaged, the verification code will be sent to another line or to an email address on your account.
  6. Once you’ve entered the verification code, you can now insert your new SIM card into your phone. Turn the phone off and back on again. Heads up! It may take up to 15 minutes for your SIM to be activated.

For more details, you can visit the following link. https://www.koodomobile.com/en/help/koodo-sim-support

View original
Did this help you find an answer to your question?
This topic has been closed for comments

3 replies

Mayumi
Forum|alt.badge.img+4
  • Mayumi
  • Mobile Master
  • 10319 replies
  • March 11, 2023

Did you buy a phone through Koodo?

Im not sure what you mean by “ shared” plan. Do you have your own line with Koodo?

P
  • Patt N01
  • Author
  • Beginner
  • 1 reply
  • March 11, 2023

I have my own line and pay for my daughter's,  I have a new phone and need to activate it 

M
Forum|alt.badge.img+4
  • MilkyWay
  • Mobile Master
  • 6176 replies
  • Answer
  • March 11, 2023
Patt N01 wrote:

I have my own line and pay for my daughter's,  I have a new phone and need to activate it 

You should be able to replace the SIM card with these steps:

  1. Log in to your Self Serve account.
  2. On the Overview page, click Self Serve and select Mobile services from the drop-down menu.
  3. Select Change your SIM card.
  4. Enter your new SIM number in the text box and click Continue.
  5. A 5-digit verification code will be sent to your current phone. In case your SIM is lost/damaged, the verification code will be sent to another line or to an email address on your account.
  6. Once you’ve entered the verification code, you can now insert your new SIM card into your phone. Turn the phone off and back on again. Heads up! It may take up to 15 minutes for your SIM to be activated.

For more details, you can visit the following link. https://www.koodomobile.com/en/help/koodo-sim-support

Terms & Conditions
Koodo Community