I keep getting this error when I try to upgrade my phone. Is there no way to talk to a person? I have been trying for 4 days. I have tried everything that was suggested.
Hi there,
So there is a fair few threads on this already but there is currently an issue with the koodo webstore when attempting to upgrade or order a new plan / device.
Koodo are aware of the issue and are currently working on a fix.
+4Hi ​
We see that you managed to get in touch with a rep in the meantime, please let us know if you require further assistance.
We have been trying for days as well.
We have learned that they have a known error and will ask you to schedule a call through their stupid bot. If you can get the bot to listen to you… which is not a sure thing. Half the time they will say that your own phone number (that is on their network) doesn’t match. (Apparently this is a known issue as well?!)
Honestly, I think its because they want us all to leave. Why else would they have such awful customer service.
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