I’m trying to upgrade my phone on my existing number. I have a phone selected, and it keeps rotating me between “your order so far”, and the only option is to “select a plan”, then i go with “keep my existing plan”, but it sends me right back to “your order so far”, where the only option is to go back to “select a plan”.
How do I actually purchase this phone?
Solved
Phone upgrade, stuck in a loop
Best answer by Goran
Let me flag a rep to assist if you’re continuing to get a 4001 error.
This topic has been closed for comments
Are you getting the phone on tab? Is it a Tab plus or Tab basic?
What is the cost of your current plan?
+4akak wrote:
and the only option is to “select a plan”, then i go with “keep my existing plan”, but it sends me right back to “your order so far”, where the only option is to go back to “select a plan”.
How do I actually purchase this phone?
If you saw the message, it appears your current plan isn’t eligible to upgrade. You would need to select a new plan if you would like to do that with self-serve.
You should confirm that the price of your plan meets the minimum plan price requirements of the tabs.
Hello, I tried going through with selecting a different plan which is similar but not identical to what I currently have, and was able to get all the way to the purchase screen. However once I enter my credit card information and hit purchase, it gives me the following error. I've done this several times, using a different credit card, using a different browser, using a different browser after clearing cache, all with the same result.
Oops! Something went wrong.
Our systems aren't able to process your transaction at this time. Please try again later.
Getting tokenization error. ERROR CODE - 4001
MilkyWay wrote:
Did you try using a different device?
I did, I tried on my laptop and the same result. It makes no sense at all.
+4Hi there
Sorry to hear that you are experiencing difficulties with the website. Our team is currently looking into this.
I’m experiencing the same issue trying to upgrade Error Code 4001 tried on laptop and phone different cards stuck in the loop.
Also having that issue, and now you can only pay retail price for phones and no tab option when looking to upgrade your phone.
Been 3 days, even talked to a rep and they couldn't explain just kept transferring me.
Darius Koodo wrote:
Hi there
Sorry to hear that you are experiencing difficulties with the website. Our team is currently looking into this.
Any news on this error? I need to change my phone asap
+4Hi
We have sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
+4
Flo Koodo wrote:
Hi
We have sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
Any luck so far? , been having the same problem the last few days trying to get a s25
+4Hi
Sadly, we don’t have an ETR, however the team is putting all efforts to fix the issue,
We have sent you a PM so we can confirm some more detais, please check your community inbox when you get the chance.
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