I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?. Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

It should startfrom the date of activation when you send the text.The fee is charged when you start send a text, make or pick up a call, or use data while roaming abroad.https://www.koodomobile.com/en/help/europe-easy-roam-travel-passesThe eligible European destinations include:Aland IslandsAlbaniaAndorraArmeniaAustriaBelarusBelgiumBosnia and HerzegovinaBulgariaCroatiaCyprusCzech RepublicDenmarkEnglandEstoniaFaroe IslandsFinlandFranceGermanyGibraltarGreeceGreenlandGuernseyHungaryIcelandIrelandIsle of ManItalyJerseyKosovoLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMaltaMoldovaMonacoMontenegroNetherlandsNorwayPolandPortugalRomaniaSan MarinoScotlandSerbiaSlovakiaSloveniaSpainSwedenSwitzerlandUkraineUnited Kingdom and Wales

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Europe Easy Roam Travel Pass

5 months ago
October 18, 2024
4 replies
455 views

K

KTD1956
Beginner
2 replies

I’m trying to understand how the Europe Easy Roam Travel pass works.

Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.
Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?

Thanks

Keith

Best answer by Flo Koodo

Hi @KTD1956

The 30 days European pass will remain on your account for 45 days, from the moment you text to add it on the account.

The 30 days will start counting from the moment you start using the services in roaming, which is also the day when you will be charged the European Pass. Please note that that European Pass will drop from your account at the end of the 45 days or once the 30 days are used up.

The European Pass covers usage in all eligible countries stated by MilkyWay above. For example, you can use your phone in roaming X days in Spain, Y days in Portugal, Z days in France and so on. You will be charged the European Pass only once. If you travel some days in countries that are not included, you will be charged for those the applicable Easy Roam daily rates or the pay per use rates (if you do not have Easy Roam).

I hope this helps :)

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+4

MilkyWay
Mobile Master
6176 replies
5 months ago
October 19, 2024

It should start from the date of activation when you send the text.

The fee is charged when you start send a text, make or pick up a call, or use data while roaming abroad. https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes

The eligible European destinations include:

Aland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
England
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Scotland
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
United Kingdom and Wales

K

KTD1956
Author
Beginner
2 replies
5 months ago
October 19, 2024

Thank-you for your reply but you didn’t actually answer my questions.

You said “It should start from the date of activation when you send the text.” Do you mean that 45 days start when I send “the text” to purchase the 30 day Europe roaming pass? Or do you mean the 45 days start from the date i send “the text” in an eligible European destination? The distinction makes a difference on when I purchase the pass.

You also didn’t address the second question - does the pass allow you to travel throughout Europe on this pass - meaning going to different countries on the same pass within the 45 days.

Thanks

Keith

+4

Flo Koodo
Official Rep
6007 replies
Answer
5 months ago
October 19, 2024

Hi @KTD1956

The 30 days European pass will remain on your account for 45 days, from the moment you text to add it on the account.

The 30 days will start counting from the moment you start using the services in roaming, which is also the day when you will be charged the European Pass. Please note that that European Pass will drop from your account at the end of the 45 days or once the 30 days are used up.

The European Pass covers usage in all eligible countries stated by MilkyWay above. For example, you can use your phone in roaming X days in Spain, Y days in Portugal, Z days in France and so on. You will be charged the European Pass only once. If you travel some days in countries that are not included, you will be charged for those the applicable Easy Roam daily rates or the pay per use rates (if you do not have Easy Roam).

I hope this helps :)

K

KTD1956
Author
Beginner
2 replies
5 months ago
October 19, 2024

Hi Flo Koodo,

Thank-you for your reply. Yes, this was very helpful and clear.

Thanks

Keith

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