You've ordered your new device from Koodo and are eagerly awaiting delivery. Excited, you obsessively look out your window for the courier. We’ve all been there; the pre-delivery angst is real.
Stress less! Track your package every step of the way from the moment you've placed your order to final delivery with our easy-to-use Order Status tracker.
Simply enter your order number and email address and the tracker will provide you with the most up-to-date status of your order.
Typical steps of an order
| Order processed We've received your order and it is being processed. Typical timeline is 3-5 business days, though it can be longer for popular or limited stock devices (adjusted timelines are shown on the device page). You'll receive the tracking number via email once approved and shipped. If further information is needed, we'll email you. | Order approved Good news! Your order has been processed and is ready for shipment. Keep an eye on your Inbox as the tracking number will be sent to the email address you provided us during renewal or activation. |
| Order shipped The moment you have been waiting for. Your order has shipped and the courier name and tracking number will be emailed to you. Shipping time can typically vary between 2-5 business days. | More information is needed to process your order Uh oh, something went wrong. Reach out to the web store by email at koodo.webstore@koodomobile.com at your soonest convenience. More information should have been sent to you by email. |
| Order cancelled Your order may have been cancelled for a number or reasons. A refund will be issued within 3-5 business days. | No order number found Please check your order number and try again. |
Note: You’ll need to wait until you receive your phone before being able to complete your Self Serve registration.
Still have questions about your online order? Send our Webstore an email: koodo.webstore@koodomobile.com
For more information on when your order might be arriving, visit this helpful page.