Our objective, both now and throughout the holidays, is to provide customers with the most accurate shipping estimates possible. Each phone will have its own shipping timelines displayed under the different color and memory options. Don’t worry, if our shipping timelines change, we’ll send you an email notification. Please note that shipping timelines indicate when the device will leave our warehouse; delivery times may vary by courier.

Want a phone faster and at a lower price?
Get a Certified Pre-owned device! Our Koodo Certified Pre-owned devices are of high-quality and come with a 1-year warranty backed by Koodo. Each one goes through an extensive inspection process by an experienced technician to meet our commitment to quality. You could read all about our Certified Pre-owned Phones and their benefits here. 

Wondering where your order is? 
You can use your order number to track your package every step of the way, from the moment you've placed your order to final delivery, with our easy-to-use Order Status tracker. Note: SIM-only orders cannot be tracked; however, they’re usually delivered within 7 - 10 business days via Canada Post. Learn more about our ordering process here.