When is my order going to arrive?

As some of you may have heard, there’s a global shortage of chips and other electronic components going on that is affecting several phone manufacturers. You can read more about that and its effects on the mobile market here.

Our objective throughout the holidays will be to provide customers with shipping estimates that are as accurate as possible. Each phone will have its own shipping timelines displayed under the different colour and memory options. Don’t worry, if we think our shipping timelines are going to change, we’ll send you an email letting you know. Note: Shipping timelines let you know when the device will be leaving our warehouse. Delivery times may vary by courier.

Want a phone faster and at a lower price?
Get a Certified Pre-owned device! Our Koodo Certified Pre-owned devices are of high-quality and come with a 1-year warranty backed by Koodo. Each one goes through an extensive inspection process by an experienced technician to meet our commitment to quality. You could read all about our Certified Pre-owned Phones and their benefits here. 

Wondering where your order is? 
You can use your order number to track your package every step of the way, from the moment you've placed your order to final delivery, with our easy-to-use Order Status tracker. Note: SIM-only orders cannot be tracked; however, they’re usually shipped within 3-5 business days via Canada Post. Learn more about our ordering process here.