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Question

Refund after cancellation

  • January 7, 2023
  • 1 reply
  • 134 views

How do refunds work after cancellation?  I cancelled back in mid December and my final bill was generated with a negative balance.  Thought they would just put the money back on my credit card but so far nothing.

 

thanks

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  • Mobile Master
  • 29100 replies
  • January 8, 2023

Yes only if you have pre authorized payments. 

Check out the Transferring your number to another provider section. 

https://www.koodomobile.com/help/things-know-about-cancelling-koodo