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Can't receive callback - it goes straight to voicemail

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My phone doesn’t register a call when Koodo callback phones me - it just goes straight to voicemail. This doesn’t happen with any other number, including other callback systems.

In another forum, I saw Fongo recommended but I am unable to access my account - I have one registered but it won’t let me sign in and when trying to reset the password, the email never went through (even after verifying the correct spelling).

Is there a number or email that I can use to connect with Koodo? Feels like a frustrating chase. Thanks for your advice.

Best answer by Dennis

If the callback is going to voicemail then the most likely cause is that you may have blocked that number on you phone. Try to check to see if you blocked the Koodo number. 

 

Another option is that you can also schedule the callback to another Canadian phone number to see if it goes through. 

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  • MilkyWay
  • Mobile Master
  • 6197 replies
  • June 3, 2023
BeckyFunk wrote:

My phone doesn’t register a call when Koodo callback phones me - it just goes straight to voicemail. This doesn’t happen with any other number, including other callback systems.

In another forum, I saw Fongo recommended but I am unable to access my account - I have one registered but it won’t let me sign in and when trying to reset the password, the email never went through (even after verifying the correct spelling).

Is there a number or email that I can use to connect with Koodo? Feels like a frustrating chase. Thanks for your advice.

What is the issue that you are experiencing? Perhaps we can help you here in the Community.

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  • BeckyFunk
  • Author
  • Connector
  • 3 replies
  • June 3, 2023

There is a phone plan currently on sale that I would like to switch over to but it is listed for new customers only, so I can’t use Self Serve to change to it. Having been with Koodo for several years, I was hoping to speak with someone to see if I could switch over to that plan.

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  • Dennis
  • Mobile Master
  • 29154 replies
  • Answer
  • June 4, 2023

If the callback is going to voicemail then the most likely cause is that you may have blocked that number on you phone. Try to check to see if you blocked the Koodo number. 

 

Another option is that you can also schedule the callback to another Canadian phone number to see if it goes through. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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1 person likes this
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    BeckyFunk
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  • BeckyFunk
  • Author
  • Connector
  • 3 replies
  • June 5, 2023

Oh my goodness you’re right - not sure how or when I did it but the number is blocked on my phone. 🤦🏼 Thank you!

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  • D
    Dennis
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  • Dennis
  • Mobile Master
  • 29154 replies
  • June 5, 2023

Out of curiosity, when you scheduled your callback, did Koodo assist or the text message before the callback mention to check to ensure the koodo number is not blocked?  If not, then Koodo should definitely add that as Im sure you wouldnt be the first person this has happened to

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • BeckyFunk
  • Author
  • Connector
  • 3 replies
  • June 5, 2023

It did! But I don’t remember ever having blocked any number before, and didn’t even know where to look for blocked numbers before I searched it up online 😄🤦🏼, so I assumed I hadn’t done it. Turns out I have a few other blocked numbers too but they were all spam ones 🤷🏼 

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1 person likes this
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    Dennis
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