Internet service has always been bad but now not working at all. Lights are all on but not enough strength. Koodo keeps saying they'll book a technician but it's been over a week and nothing. Can upgrading to a stronger Internet service help?
Question
Internet down for a week, Koodo keeps lying
+4Hi
Will you please follow the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet and let us know if that fixes the issue?
If yes, do you see any improvement?
A week and a half ago. Talked to 3 different agents now who have said, I'm your agent now. I'll get it fixed. I'll call you back. And then nothing.
Flo Koodo wrote:
Hi
Will you please follow the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet and let us know if that fixes the issue?
If yes, do you see any improvement?
I have done all of things probably 50 times. It comes back on for 2-3 minutes and then goes off again.
+4We see that you discussed with a rep in the meantime and a ticket has been opened.
We have just been told that an appointment was scheduled for you tomorrow, in the first part of the day. You should get notified on the contact number that you added on your account.
We are sorry for the inconvenience created !
Goran wrote:
So no technical support ticket was opened for any of the 3 times you spoke with an agent?
One was just created an hour ago. First time anyone has followed up. Shout out to John! Now let's hope this technician can fix it.
1 person likes this
No technician showed up! Now waiting for new hardware.
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