I just received a Nubia WF725CA to replace my old ZTE box. I followed the instructions and inserted my old Sim card. The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I know its fully inserted.
Is my old sim card locked to my old device? I didnt receive a new one with the new device.
I put the sim card back in the old device and it still works.
Thanks
Best answer by Oliver C
I see, thank you for confirming. You would be surprised the small things that get missed, it comes up a lot on here.
In that case, I will flag a rep to take a look on here for you. This had come up before a few days ago. After much troubleshooting, it seemed the solution was to acquire a new sim card from a Koodo or Telus store, perform the sim card in Koodo self-serve, and then insert the new sim into the wireless home phone.
It seems it may require a newer model or print of sim card than before but the rep didn’t have a chance to take a look before they had made the sim swap. They may be able to fix it on their end and if not, a new sim may be required.
How to make an old SIM card work using WF723CA home phone hub? | Koodo Community
Hi there,
Just to confirm, when you inserted the old sim card into the new device was it previously the micro sim sized sim card for the previous ZTE wireless home phone? If that is the case then you need to reduce it to the nano sim size by removing the attached adapter or was your previous device also a nano sim compatible wireless home phone?
Your old sim card is not locked to your previous device. The devices themselves are also not locked. Normally, nothing else has to be done on the Koodo side, you should be able to pop the compatible sim card in and be good to go. All that is tied to the sim is the plan and phone number.
Hi there,
Just to confirm, when you inserted the old sim card into the new device was it previously the micro sim sized sim card for the previous ZTE wireless home phone? If that is the case then you need to reduce it to the nano sim size by removing the attached adapter or was your previous device also a nano sim compatible wireless home phone?
Your old sim card is not locked to your previous device. The devices themselves are also not locked. Normally, nothing else has to be done on the Koodo side, you should be able to pop the compatible sim card in and be good to go. All that is tied to the sim is the plan and phone number.
the old one was a micro and i did reduce it to a nano otherwise it wouldn't fit,
Are you able to swap Sim cards around to see if the problem persists/follows? Did you try restarting the unit as we?
I see, thank you for confirming. You would be surprised the small things that get missed, it comes up a lot on here.
In that case, I will flag a rep to take a look on here for you. This had come up before a few days ago. After much troubleshooting, it seemed the solution was to acquire a new sim card from a Koodo or Telus store, perform the sim card in Koodo self-serve, and then insert the new sim into the wireless home phone.
It seems it may require a newer model or print of sim card than before but the rep didn’t have a chance to take a look before they had made the sim swap. They may be able to fix it on their end and if not, a new sim may be required.
How to make an old SIM card work using WF723CA home phone hub? | Koodo Community
I restarted it several times . It still works in the old device but doesnt in the new one. I dont know what other card i would swap in.
I see, thank you for confirming. You would be surprised the small things that get missed, it comes up a lot on here.
In that case, I will flag a rep to take a look on here for you. This had come up before a few days ago. After much troubleshooting, it seemed the solution was to acquire a new sim card from a Koodo or Telus store, perform the sim card in Koodo self-serve, and then insert the new sim into the wireless home phone. It seems it may require a newer model or print of sim card than before but the rep didn’t have a chance to take a look before they had made the sim swap. They may be able to fix it on their end and if not, a new sim may be required.
How to make an old SIM card work using WF723CA home phone hub? | Koodo Community
I do have a new unused sim card here that i got a year or so ago with a new phone from koodo but I just used my old one. What would happen if i tried it ? Would it show the same error if it isnt activated?
You can try that one if it was unused as you described. If you insert the sim card currently without doing the sim swap in self-serve the device will show the same error. This is because nothing is tied to the sim card until you change it in self serve. The phone number and plan will still be registered to the old sim card, so the new one won’t connect to the Koodo network until the change is made.
To change the sim card in self serve, you can do so by following the steps in the link, it’s worth a try while you have one already to potentially save the drive if needed. SIM card 101 | Koodo Mobile
You can try that one if it was unused as you described. If you insert the sim card currently without doing the sim swap the device will show the same error. This is because nothing is tied to the sim card until you change it in self serve. The phone number and plan will still be registered to the old sim card, so it won’t connect to the Koodo network.
To change the sim card in self serve, you can do so by following the steps in the link, it’s worth a try while you have one already to save a drive. SIM card 101 | Koodo Mobile
well its working now. but it doesnt show as good as signal as the old one. its only showing 1 to 2 bars and sometimes flicks to 4. Maybe it will get better as it sits there.
Nice! I am glad the sim swap did the trick. Seems a new model of sim card is required after all for these devices.
you can also try relocating the device near a window facing the nearest cell tower, away from thick concrete walls and away from heavy metal appliances as best you can. This should help improve the signal. Good luck with the device going forward, if you run into any other problems let us know. 🙂
Same issue. getting 3g charges and had another ZTE modem so went to the Telus store, they said I needed a new modem as it would not recognize the sim, assuming there is likely an issue with the modem. New Nubia modem arrived and activated the new sim card to my account, doesn’t work. Only the old sim on the 3g network in the old modem still works. the new modem and sim card still shows red. Extremely frustrated causing another trip back to the store, and caused me to get a new contract and cost. So much for self service, and the automated help is crap. Maybe going to Fido and transferring my number will help, as it’s the same cost?
Same issue. getting 3g charges and had another ZTE modem so went to the Telus store, they said I needed a new modem as it would not recognize the sim, assuming there is likely an issue with the modem. New Nubia modem arrived and activated the new sim card to my account, doesn’t work. Only the old sim on the 3g network in the old modem still works. the new modem and sim card still shows red. Extremely frustrated causing another trip back to the store, and caused me to get a new contract and cost. So much for self service, and the automated help is crap. Maybe going to Fido and transferring my number will help, as it’s the same cost?
Mine Nubia box worked fine once i activated the new sim card.
Inserting the sim was a bit of a pain to get it to go in far enough to click into place and it goes in with the gold chip side up which seems upside down.
Spent over an hour with tech support, turns out there are errors on my account that won't let the service be transferred to the new Sim. Has to go to 2nd level support. The fellow was as helpful as can be but still not working yet . The trip to the store was useless. Should get a call back in 24hrs?
Worst service ever. Received a text from 2nd tier support that my ticket was resolved, and the issue is fixed. ATTENTION KOODO: it’s not!!! Have no phone now!!! Koodo assist now says they are all busy and no callback try again tomorrow after 9:00am. This phone is used by my parents in thier 80’s and now they have no phone, ridiculous.
Have you tried it since you got the email?
Did you want us to flag a rep to see why the 2nd tier support ticket was closed?
Do you have the ticket number?
+4Hi Bryan578, we’re sorry to hear the issue is still ongoing. We checked the original ticket and the activation issue was indeed resolved, the SIM card is active now.
We can see you’ve spoken to another agent in the meantime and tried some troubleshooting steps but there was still no network connection. The agent has submitted another ticket for you and our team will be in touch as soon as possible.
Yes, kept on with #serviceissue until I got through. 2nd ticket opened will see what they can do. Thank-you
Didn't hear back so went back to the Telus store and the fellow tried another Sim. Ended up resolving the issue. Tech support did call back on the way home. So good for now other than a few days of frustration. Thx
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