I would rather not have voicemail. If I don’t answer a call, I would prefer the caller hears a message saying something like “ this user has not activated their voicemail” and then hangs up on them. They would need to call back another time or send me a text. I would never need to check voicemails, nor risk missing any VMs, or remember how to access VMs. Is it possible to de-activate this feature? I don’t recall activating it when I became a Koodo customer a few months ago, but mine seems to be activated with a generic greeting.
Solved
Can I deactivate voicemail?
Best answer by MilkyWay
Huh wrote:
I would rather not have voicemail. If I don’t answer a call, I would prefer the caller hears a message saying something like “ this user has not activated their voicemail” and then hangs up on them. They would need to call back another time or send me a text. I would never need to check voicemails, nor risk missing any VMs, or remember how to access VMs. Is it possible to de-activate this feature? I don’t recall activating it when I became a Koodo customer a few months ago, but mine seems to be activated with a generic greeting.
Yes, you can follow these steps to disable your voicemail.
- Call your voicemail by holding the number 1 on your dial pad
- Select option 3 to “Manage your greetings”
- Select option 4 to “Manage your Extended Absence Greeting”
- Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting
Done! Now, if you don’t answer a call, the caller will hear the following message and the call will then be automatically terminated: “Thank you for calling. Goodbye.”
This topic has been closed for comments
Huh wrote:
I would rather not have voicemail. If I don’t answer a call, I would prefer the caller hears a message saying something like “ this user has not activated their voicemail” and then hangs up on them. They would need to call back another time or send me a text. I would never need to check voicemails, nor risk missing any VMs, or remember how to access VMs. Is it possible to de-activate this feature? I don’t recall activating it when I became a Koodo customer a few months ago, but mine seems to be activated with a generic greeting.
Yes, you can follow these steps to disable your voicemail.
- Call your voicemail by holding the number 1 on your dial pad
- Select option 3 to “Manage your greetings”
- Select option 4 to “Manage your Extended Absence Greeting”
- Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting
Done! Now, if you don’t answer a call, the caller will hear the following message and the call will then be automatically terminated: “Thank you for calling. Goodbye.”
The instructions don’t work for manage extended absence and called Koodo to disable my voicemail. The lady said it worked but it didn’t. Now I have to call again.
+4If you do change your mind and would like to have voicemail again in the future, you will have to speak to an agent for them to add it back.
Cheers
I see others have the same problem with Koodo’s self help instruction not working, not sure why Koodo does not update their instruction so customer can disable the voicemail.
I also see that Koodo employee responded 30 days after customer request to disable the vociemail, which leads me to believe they are 3rd-pary vendor with no access to Koodos systems, they have to submit requests to Koodo to disable, and that’s why it takes 30 days.
Boa_Guy Koodo wrote:
If you do change your mind and would like to have voicemail again in the future, you will have to speak to an agent for them to add it back.
Cheers
Hello there, I’m travelling internationally and don’t want the roaming charges getting triggered via a random voicemail. Can someone from Koodo disable my voicemail at their end please? I have a voicemail notification hanging on my phone and every time i swipe down, I’m terrified of tapping it (thereby potentially triggering a $15/ day roaming charge).
+4Hi there
Cheers,
+4Hi there
+4Hi
We were unable to identify your account based on your community profile, please login via selfs serve on the community login page.
Flo Koodo wrote:
Hi
We were unable to identify your account based on your community profile, please login via selfs serve on the community login page.
Hi I would like to disable my voicemail for my (416) number as well. Thank you
+4Hi
We have disabled the Voicemail for the number you mentioned.
In case you want to reactivate it in the future, please do not hesitate to reach out.
Please note that, in case of a rate plan change, it will be automatically re-activated.
Boa_Guy Koodo wrote:
If you do change your mind and would like to have voicemail again in the future, you will have to speak to an agent for them to add it back.
Cheers
Can you help me to do it? I also want to remove permanently voicemail
Flo Koodo wrote:
Hi
We have disabled the Voicemail for the number you mentioned.
In case you want to reactivate it in the future, please do not hesitate to reach out.
Please note that, in case of a rate plan change, it will be automatically re-activated.
Pls help me the same. I also want to remove voice mail
+4Hi
Before proceeding with deactivating the voicemail, please note that any unsaved or unread voicemail will be deleted. Also, if you change the plan in the future, the voicemail will be reactivated since it is part of the included services for each plan.
Flo Koodo wrote:
Hi
Before proceeding with deactivating the voicemail, please note that any unsaved or unread voicemail will be deleted. Also, if you change the plan in the future, the voicemail will be reactivated since it is part of the included services for each plan.
Yes pls. It still show the red dot on my Phone icon. I can not delete it. Pls remove everything relate to voicemail pls.
+4Hi there,
We see that you managed to get in touch with an rep over the phone and got help.
Let us know if you have any other questions.
I see others have the same problem with Koodo’s self help instruction not working, not sure why Koodo does not update their instruction so customer can disable the voicemail.
+4We were unable to identify your account, please log in using the self serve login option on the community login page.
If you try to disable it using these steps below, are you getting any errors?
- Call your voicemail by holding the number 1 on your dial pad
- Select option 3 to “Manage your greetings”
- Select option 4 to “Manage your Extended Absence Greeting”
- Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting
Hi
I have try the extended greeting as suggested but it does not work.
My account number ends in 8972. I hope you can identify my accounts.
Thanks
+4I am afraid we are unable to identify your account based on your community profile,
Please schedule a call back with the virtual assist, or send us a message on Facebook or X (Twitter) using the links at the bottom of this page
In the instructions to deactivate voicemail above there’s an error in that callers are allowed to leave voicemail because in step
4: Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting
This is wrong and it’s not what is being said on the voice prompt. What’s it’s doing is it’s saying that pressing #5 ALLOWS callers to leave a message after hearing the Extended Absence Greeting!
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