I've been asked to updated the password for self serve but when I tried it comes up with en error
"The password you entered does not meet the guidelines. Please input a new one.”
I have tried different passwords but it always comes up with this messages.
Any suggestion what to do?
+4Hi
We are sorry to hear you are having trouble updating your password.
There were several other reports here on community, our team is currently investigating.
We have just sent you a PM, so we can confirm some more details, please check your community inbox when you get the chance.
I’m having the exact same issue! I’ve been going through this for 3 days now, and I’ve tried over 50 different passwords that meet up to their guidelines but it still says it not up to their guidelines, I can’t even schedule a callback because the Koodo assist bot asks for me to log into my account, but i literally can’t. I need to top up my account and from what I’ve seen this has been a problem for 3 weeks, if someone from the Koodo team can help out, or if you find a way to fix this issue please let me know.
+4Hi
We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.
Thank you!
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