Phone Stolen! Need urgent help changing Sim number

Does the rest of self serve work for you? Just the sim swap is giving you this error?

In the mean time I would schedule another callback. But I will flag a rep as well.

Also keep an eye on the usage section to see if the sim is actively being used. EDIT: are you able to suspend the sim and report as stolen in self serve? 

Yes I originally suspended it but then unsuspended so I could change my sim card number for my phone. Now I am getting this problem and the callbacks keep failing or they try transferring me to a technician and it never goes through. I scheduled around 4 callbacks and no I am not kidding - you can check my chat history. First one technician failed, second one I received a call but then it just ended on me, third one again it asked me to put in 1, I put in 1 and it played music and ended again. I am now on my fourth call and I’m listening to waiting music for a technician. Like literally insane, I will likely cancel off this support alone once I get my number and phone sorted for the interim - what kind of support is this

The issue has now been solved but that was a horrible experience