No eSIM after transferring number

Hi ​@Tim J 

We have looked into it and we can confirm the transfer was completed successfully.

What phone are you using? Have you tried resetting the network settings?

Hi Flo, thanks for looking into it. I’m using a Pixel 8, and have enabled eSIM support. I have tried resetting the network settings and also rebooting the phone.

The only SIM that shows up in my settings is the old Bell one.

​@Tim J 

We recommend reviewing the steps here for the esim activation https://www.koodomobile.com/en/help/esim-on-pixel 

In case this doesn’t help, please let us know.

Did you set up the wi-fi connection on your phone to receive and download the eSIM profile? It should pop up as a push notification.

Thanks for the help. I think what happened is for whatever reason I didn’t get the push notification. Maybe a blip in my Wi-Fi or something. Ideally I could get the notification re-sent.

I talked with someone from Koodo Assist and they connected me to the scheduled callback system, but I’ve had a lot of trouble scheduling a time for a call. Since my mobile phone isn’t working, I’d have to be at home to use my landline for calls. The only options were the next 2 days (October 1 and 2) and essentially all of the options offered overlapped with either my work hours or commute.

There is a Koodo store near me, do you know if this is something they might be able to help me with there?

Scan this QR code to get the notification resent

Thanks, unfortunately I get this:

Thanks, unfortunately I get this:

 

The QR code only triggers the eSIM download while the activation is still pending, so I wonder if that's why it's failing now that the transfer has gone through.

Since the eSIM recovery in Self Serve is blocked for you (email too new, and no text option because the line has no service), I would recommend visiting a nearby Koodo or Telus kiosk and asking for a physical SIM replacement. That gets you working again without waiting on a callback. A rep can also email you the eSIM setup instructions directly, so let me flag one to follow up here as well.

Hello, ​@Tim J ! 

Please check your e-mail inbox, I have sent you a different QR code for the eSIM activation. 

Kindly let us know here if it worked! 

Thanks!

Hi Rox, thanks for reaching out. Unfortunately I got the same message I posted earlier when trying to use the QR code you sent me. I’ll be going to a kiosk tomorrow, and hopefully they’ll be able to set me up with a physical SIM there.