Mobile Data is not working, APN appears correct

Also the behavior is, when wifi is not available or turned off, the apps just seem to be in a wait state, displaying no data.

That "you have purchased more data... your data is no longer paused" text is a known glitch. Reps have confirmed no extra data actually gets added, so you can disregard it.

For the data itself, which phone are you using, and did it stop working right after you bought the travel pass? In Self Serve under Mobile services - Add-ons, check the Europe pass is actually listed there, and look for any data block sitting on the line. Someone else here had a leftover TEST Data Block after a pass was added, and removing it brought their data back https://community.koodomobile.com/plans-add-ons-66722/eu-travel-pass-blocked-due-to-testing-7835967

Restart the phone after that, and reset the network settings as well.

This is what I have in addons below. Should I remove everything Europe and International except the 14 day roam pass?  Also, I’m not 100% but I think this was an issue before I bought the pass, I just didn’t realise it then.

If it makes a difference, I’m using a Koodo eSim instead of a physical sim.

 

Thanks,

Charles

Oh and I restarted my phone yesterday, after getting the 14 day pass, and that didn’t seem to help.

You do not need to remove anything from your list of add-ons. Everything is showing up correctly.

Did you enable data roaming on your phone? Have you toggled off airplane mode? What about manually selecting a network to see if it works? https://www.koodomobile.com/en/help/set-up-and-tips-for-traveling-with-your-mobile-device

With regards to the text message, I have also flagged a rep to confirm this for you.

Ok, I think I see a discrepancy but I don’t understand why:

See 2 attached screenshots, data roaming is on but in “About phone”, roaming is off?

 

The last reply was supposed to have 2 screenshots, here’s the 2nd one that I think might be problematic:

 

Hi ​@Charles Richard, we’ve checked the account as well, everything is looking normal for the data provisioning, we’re not seeing any issues. The travel pass was added successfully, the message is just a glitch as Dinh mentioned above. We hope you have a great trip!