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Can't Log into Self Serve

Laurie Debattista

I can’t log into Koodo?? I could only get here on Community was by logging in through my Facebook account which doesn’t allow me to go into Self Serve.

Every time I try to log in I get “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”

When I try to reset my password I get “This service is unavailable right now. Please refresh the page, or try again in 1 hour by clicking the link in the registration email you received.” But then no email arrives with a link.

When I try to forget username / email I get “Your account has been locked. Please try again in an hour.” 

Best answer by Boa_Guy Koodo

Hi there @Laurie Debattista   Apologies for the late reply!!! 

We have looked into your account and unlocked it for you.  You should now be able to log in and/or reset your password. Please let us know if everything worked out. 

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11 replies

Dinh
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  • Dinh
  • Mobile Master
  • 17382 replies
  • July 16, 2023

Could you wait for 1hour and try to reset the password? it seems to be one of the solution. If that doesn’t work, you would need a rep to look into it.

A Koodo customer, opinions are my own.
Laurie Debattista

Yes I should have stated that this has been happening every day at different times for about 3 days now. How do I get a hold of a rep? I can’t find contact information anywhere. Thank you!

Dinh
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  • Dinh
  • Mobile Master
  • 17382 replies
  • July 16, 2023

Let me flag a rep to look into this

A Koodo customer, opinions are my own.
Laurie Debattista
1 person likes this
  • Laurie Debattista
    Laurie Debattista
D
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  • Dennis
  • Mobile Master
  • 29119 replies
  • July 17, 2023

Have you tried clearing your browser’s cache and then try trying to reset your password?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Laurie Debattista

Yes I have. I tried in private browser as well. 

M
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  • MilkyWay
  • Mobile Master
  • 6176 replies
  • July 18, 2023
Laurie Debattista wrote:

Yes I have. I tried in private browser as well. 

I have flagged a rep again to help you out. 

Boa_Guy Koodo
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Hi there @Laurie Debattista   Apologies for the late reply!!! 

We have looked into your account and unlocked it for you.  You should now be able to log in and/or reset your password. Please let us know if everything worked out. 

Laurie Debattista
Boa_Guy Koodo wrote:

Hi there @Laurie Debattista   Apologies for the late reply!!! 

We have looked into your account and unlocked it for you.  You should now be able to log in and/or reset your password. Please let us know if everything worked out. 

Worked thank you!

Boa_Guy Koodo
1 person likes this
  • Boa_Guy Koodo
    Boa_Guy Koodo
Kent Clayton

I have been locked out of my account. I want to pay my account. I want to know what I owe with a statement 

Kent Clayton

I just want to talk to a real person.

D
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  • Dennis
  • Mobile Master
  • 29119 replies
  • September 11, 2023

Is your account suspended? Did it go to collections @Kent Clayton ?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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