Hello Koodo Community,
I am thinking to change my plan and after login my account, I can see “Tab plus $35/month”. I was going to change this plan, however the message that “This product isn’t compatible with other items in your cart” comes up. There is nothing in my cart.
I would appreciate if someone could let me know what is going on.
(My current plan is Unlimited Canada-wide minutes 30 GB of Shock-Free Data at 4G speed $35/month without Tab)
Thank you!
KT
Best answer by Dennis
This is a personalized promo plan.
It is a Tab Plus plan which means it requires you to upgrade to a new phone.
Try adding different phones, it should work
Is this a Personalized promo plan?
If you added a phone are you able to precced to the next screen?
Hi Dennis,
I don’t think this is personalized promotion.
No, I cannot go to the next screen if I added a phone…
+4
That said you already have the plan you are showing above. You have had it for a few months now.
This is a personalized promo plan.
It is a Tab Plus plan which means it requires you to upgrade to a new phone.
Try adding different phones, it should work
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
