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Question

Why is Koodo invoicing me for next months plan add ons?


I signed up for stream and some other plan add-ons on June 11th and on my bill Koodo charged me for partial service from June 11 to the end of my billing period (July 1st). Then they charged me the full amount for my next month's period (July 2 - August 1) causing my bill to super high. Can someone explain why I'm being charged for next month already on this bill?

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4 replies

Dinh
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  • Mobile Master
  • 17383 replies
  • July 6, 2023

It is the common practice of carriers in Canada. However the due date isn't now, so you would still have time to pay.


  • Author
  • Organizer
  • 6 replies
  • July 6, 2023

But I don't have thr money to pay that extra  bill amount.  It's almost 50 more per month. 


Mayumi
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  • Mobile Master
  • 10320 replies
  • July 6, 2023

It's because it's your first bill. It always higher ithan normal because of the proration.

You still have time till your due datey, save up some money to make payment especially this is your first bill. ..

After this is just a normal bill.8


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  • Mobile Master
  • 13588 replies
  • July 6, 2023

This link will further explain :

https://www.koodomobile.com/en/help/charges-explained

IIf it's still not clear,don't hesitate to ask