Tokenization Error: Error Code 4001

THis is a known issue by Koodo.  They are currently working on a fix

https://community.koodomobile.com/purchases%2Dreturns%2D232913/trying%2Dto%2Dupgrade%2Dmy%2Dphonei7%2D7830309?tid=7830309&postid=20002603#post20002603

Honestly, it makes me want to leave… well it does now that I have tried and failed again to get customer service from the stupid bot. 

Honestly, sending smoke signals is better than dealing with their stupid bot. 

It should accept a wide number of words to schedule a callback, including “schedule a callback”

Yup, all during the workday. I don’t think my principal would be okay with me taking a call. 

You could ask. Try to align it with a break time slot. This is convoluted, and if you don’t want to call or go to a store/kisok to make the purchase, that is understandable. Just trying to present alternatives, and typicall calling is convenient but if you also don’t want to go to a store, that’s also understandable .

Hi,

I am also getting the same when trying to create a new account to order a BYOD plan.

Getting tokenization error. ERROR CODE - 4001?

Please fix asap so we can order service.

Thanks!

Hi ​@BlueStar 

Unfortunately, we don’t  have an update yet. We have sent you a PM so we can confirm some more details, please check your community inbox when you get the chance. 

Hi everyone!

For those of you who didn’t manage to upgrade or activate yet, can you please try again and let us know if you are still getting the 4001 error?

Hi ​@Flo Koodo ,

I just tried again to complete a new activation (on behalf of my husband) and it worked! Order has been completed and order confirmation email received. Happy camper. :)

Thank you it worked. I was able to place an online order successfully.

We did not have so much of a happy ending. We had tried to do this on my account. Unfortunately, Koodo only had callback times during my workday. My wife then set up an appointment to add the line to her account instead. She took time off from her job to do this. 

The Koodo agent who called. However she told my wife that there were no reports of any errors and  tokenization or otherwise, and therefore we were charged a $70 fee. We can contest the fee and are trying to do so. 

So, yes we have added another line. No Koodo customer service has not improved. 

Hi Tveenstra,

What time did you try?

I placed my order at around 9:30 PM PST last night and it worked successfully for me.

BlueStar

Hi ​@tveenstra, please log out and sign back in with the account credentials where you set up the new line. We can look into it for you here but we can’t access the account unless you’re signed in. Let us know if it works, thank you!