I ordered a pre owned iPhone from Koodo some time around summer of 2024. I decided it was the wrong choice for me and initiated the return process. I then, under the same account but under a new phone number ordered a different model that was also pre owned. I sent the initial phone back and it was received by Koodo the way it was organized to be, all according to how I was told to send it. I have not received a credit to my account for the phone that was returned. I was under the impression that I would be credited within 4 weeks but it’s been almost a year since I originally sent the phone back. I only came across one other similar situation on this community and it seemed like it was solved by the Koodo team, but I reached out a few days ago for the second time with customer support and they haven’t been very helpful or reachable in general. I’m just wondering if there is an easy solution to this issue that anyone is aware of, and if they could share it so I can too reach a conclusion to this rather stressful situation.
I should also mention I only noticed the lack of credit applied when comparing previous credit card statements and seeing what I’m paying monthly, and how the terms of service come into play to affect this. I am also curious if it’s even possible to get the money back from this return after what seems like more than 6-8 months since Koodo accepted the phone.
Any advice or opinions would be greatly appreciated.
