Can't buy phone, getting incorrect error "billing province on your account doesn't match... your phone number"

Have you tried to use “incognito” mode of the web browser to see if that can work? If possible, try on another device.

Hi ​@dl95 

We see that you managed to get in toch with a rep over the phone  who was able to assist with the upgrade.

If you further questions or concerns, please let us know. 

It has now been sometime since this problem was discovered, and it still has not been rectified. Please give me an update.

Thanks

Edit:

The error shouldn’t happen anymore, can you please try in incognito mode or on a different browser?

If you pick a different plan, are you still getting the error?

BC, getting that error right now, didn’t get that error literally an hour ago. Had Koodo since late 2017, number and address hasn’t changed once.

I just tried using my S24FE  and it seems  to be working properly.

It went down this road a couple of days ago and then reverted  back.

What gets me is that when I use my phone number, everything is OK. When I use my wife's number, she gets the same old message. Her area code is 905 and mine 416 still don't understand what is happening.

Obviously a back end problem.

​@Basileus ​@psfl 

If you try to pick a different plan during the ordering process, do you still get this mismatch message?

I just tried using my area code and my wife's which is different and I do not get the message. I am not going to fire up the laptop until tomorrow and I will try again.

Hi there ​@psfl  

We have sent you a private message in regards to the situation. Feel free to respond whenever you have the time.