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Question

Can I change the delivery address for my phone delivery?


I ordered a new device and accidentally shipped it to the wrong address.

Is it possible to change the delivery address for my phone?

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3 replies

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  • Mobile Master
  • 13577 replies
  • April 1, 2025

I’ll flag a rep if they can assist, since it’s potentially time sensitive. Otherwise you’d have to email the Koodo webstore email and hope for the best.


Forum|alt.badge.img+4
  • Mobile Master
  • 29098 replies
  • April 1, 2025

How did you ship it to the wrong address?

Koodo is typically restricts shipping of devices to the billing address on file to prevent fraud


Flo Koodo
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  • Official Rep
  • 5972 replies
  • April 1, 2025

@ZoraK We see that you managed to get in touch with a rep regarding the order.

Please let us know if you need further assistance.


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