I recently purchased a used pixel 7 and tried activating a prepaid esim for the phone. I checked the imei and the device has not been reported as stolen or lost. I tried two different Bell sims and the phone could connect to their network, additionally I verified that the phone is unlocked as it can see other networks when it has an active sim. The phone gives the error "sim 2 not allowed" even though it recognizes the sim. It refuses to connect to the Koodoo/Telus network.
+4So just confirm, you haven’t added any eSIM successful with the Pixel 7. Where did you get the device? It appear the activation process isn’t completed. Have you got a physical sim to test out the phone?
As well, do you have a wifi connection when you activated the eSIM?
A Koodo customer, opinions are my own.
1 person likes this
Yes, I have not been able to connect using an esim. I got the phone from a seller off Ebay. I tested the phone with a physical Bell sim and it worked. I also tested it with another Koodo physical sim that was working in another phone and got the same error on the first sim slot. I did have a wifi connection when activating the esim.
+4Steveo89 wrote:
Yes, I have not been able to connect using an esim. I got the phone from a seller off Ebay. I tested the phone with a physical Bell sim and it worked. I also tested it with another Koodo physical sim that was working in another phone and got the same error on the first sim slot. I did have a wifi connection when activating the esim.
So the error happened only when you used a Koodo SIM (both physical and eSIM)? if so, the phone might have particular issue with Koodo/Telus. I would recommend you visit a Koodo store and ask a rep to look into it.
I assume you have done a factory reset when you received the phone?
A Koodo customer, opinions are my own.
1 person likes this
Yes, so far I have only had the error using Koodo sims (physical and esim). I factory reset the phone prior to attempting to get it on network. Thank you for your replies, I will attempt to contact Koodo about this before taking it in.
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