Unable to Complete WIFI Calling Setup

Hi there,

To confirm, do you have a postpaid or prepaid account?

When you attempted to setup WiFi calling, were you connected to both WiFi and the cellular network at the time?

I have a monthly account. Apparently my voice wont go through but my SMS does? Go figure …

Hi ​@Peter F. 

Have you tried restarting the device/ resetting the network settings?

Yes, restart and complete off/on

I have checked my mobile settings but it seems that everything is OK there.

​@Peter F. Can you please turn your phone off for 15 minutes so we can reset the settings from our end?

Please let us know here before turning it off.

OK, turning off the phone in  15 seconds

Phone off

Thank you ​@Peter F. 

Please let us know if you are able to set it up after restarting your phone.

Hello. I am unable to phone out or receive inbound calls but am able to send and receive SMS.

How many bars of signal do you have?

Is it connected to a 5G network?

Does data work?

Should be using LTE, its a Samsung S10

What does it show next to your signal bar?

How many bars of signal do you have?

Is it connected to a LTE or 3G network?

Does data work?

Yes, data is working

Thank you.  Note that I have more than 1 question

What does it show next to your signal bar?

How many bars of signal do you have?

Is it connected to a LTE or 3G network?

When I go into Facebook (Data, WIFI turned off) I get and LTE indicator and 2/3 bars of signal strength. And now I’m seeing a Null indicator but data apparently is still functional

From your description, Your phone or plan doesn't support VoLTE. Hence, voice call doesn't work. Did you get the phone from Koodo or other source?

As well, did the SIM card work before in another phone?

I have VoLTE enabled in settings. I have been using this phone for a number of years without any issues.

Looks like I need to get a new phone and SIM card. Thanks everyone for responding ...

If the phone worked in the past, it might have connected to a 3G network. However Koodo and other Canadian carriers have been removing 3G towers. That could be the reason for voice call failures.

Regarding the phone and SIM, do you have access to another working phone? Can you put the sim card into it to check if the SIM works? I asked since the issue could be from Koodo provisions from Koodo end as well.

Hello,

I have ordered a new SIM card on line from Telus and have purchased a new phone. I’ve had my current phone for 3 or 4 years and was thinking of updating to a newer model, a Samsung S25 FE which should arrive tomorrow.

With the current phone, a Samsung S10, it seems that the issue may be corrupted software or SIM card.

I use this as my primary phone for my business so speed was essential.

Peter *****

*****@***.ca

***-***-****

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