Welcome to our community! We created this forum for you to ask questions about Koodo products and services and also lend your expertise to. You’ll find all kinds of members here including other customers, product experts, and Koodo reps.
To help you make the most out of this space, and to ensure it’s friendly and inclusive to all our members, we ask that you follow these guidelines.
Search before you start a new topic
It's highly likely that the question you have has been asked before. So we recommend that you search the community first before you start a new question or discussion. You can find the search bar at the top of every page in our community. If you can't find the information you're looking for feel free to create a new topic, but please don't post on an old post that's unrelated to your question.
Be detailed, Don’t Misinform
When posting your question, please try to include as much information as possible and stay focused on what we can do to help rather than taking out your frustrations on us. This will help members understand exactly what you want to know. For example, name the product or service that your question is about, or at which step you’re stuck. You can even add images and videos to your question for added context. However, never post any private information (payment info., address, contact info., etc.). This is a public community and everybody can see what you post on here.
Our goal is to get you the answer you’re looking for but we will remove any comments that make false or unsubstantiated allegations.
Respect Everyone
We’re all here to learn and share information. Please treat everyone with respect including Koodo team members, our Mobile Masters volunteers, and other members of the community.
We will not tolerate attacks and reserve the right to remove comments that are abusive, harassing, violent, hateful, or discriminatory/racist in nature. This applies to private messages also.
People from all walks of life use our social media channels and we want to foster a safe environment.
Don't spam
Sometimes it takes a bit of time until the right user reads your question. Please don’t re-post your question or “bump” your post by commenting on it repeatedly. It isn’t productive and may cause confusion.
Any posts that promote another business or are meant to sell your services will be removed, though we will give consideration to posts that add value to the conversation.
No Illegal Activity
Any behaviour or content that is deemed to be illegal will be promptly removed. This includes pornography, impersonation, intimidation, threats, copyrighted material.