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Question

incorrect roaming charges


Hello,  I was in the USA and purchased a 7 day offer for $40 on March 9 ( prior to leaving Canada) to cover my first week of holidays. For my second week,  I purchased a second 7 day offer for $40 again on March 14.   My current bill is showing $14.00 charges per day from March 14 - 21.  Please let me know how to move forward. 

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2 replies

Flo Koodo
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  • Official Rep
  • 5960 replies
  • March 31, 2025

Hi ​@tabbbbssss 

We can definitely look into it!

Just to double check, did you receive a confirmation once you added the second pass?


Forum|alt.badge.img+4
  • Mobile Master
  • 29057 replies
  • April 1, 2025

Were you in the US on March 9th?

If so, the travel pass should have covered you up to and including March 15th


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