This morning, I schedule a callback as I want to confirm what happened if I were renew. I was specific to the point. I ask about the 1000 international LD min and my $3 for 25GB data add on. The rep told me I will not lose them. I was going to renew online to save the $50 connection fee but the rep said he can do it without the charge so I ask him again if I will lose these two add-ons and was told no. After the renewal, I got an email listing what I lose and both add-ons were on the list. The rep said don’t worry and a few min later the LD add-on is back on but not my $3 with 25GB. What do I do now? Can I cancel the renewal and go back to where I was? I have done by part to ask specific question and was told don’t worry but now I am missing that data add-on.
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