This morning, I schedule a callback as I want to confirm what happened if I were renew. I was specific to the point. I ask about the 1000 international LD min and my $3 for 25GB data add on. The rep told me I will not lose them. I was going to renew online to save the $50 connection fee but the rep said he can do it without the charge so I ask him again if I will lose these two add-ons and was told no. After the renewal, I got an email listing what I lose and both add-ons were on the list. The rep said don’t worry and a few min later the LD add-on is back on but not my $3 with 25GB. What do I do now? Can I cancel the renewal and go back to where I was? I have done by part to ask specific question and was told don’t worry but now I am missing that data add-on.
+4
Generally if you can keep the previous plan during the upgrade, those current add-on would stay. However,if you got another plan, the conditions changed and you might lose the $3 data add-on.
so did you keep the same plan before the upgrade or you had a different one?
I change to a new plan. This is exactly why I scheduled a callback and ask if I would lose the two features. I made it very clear and the rep said no you will not lose it. But now I lost the data add-on.
It sounds like you went back to the rep to get your 1000MIN International LD. Have you tried going back to the rep to ask about the $3 25gb add-on? If so, what did they say?
I request a callback and they add it back on for me.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.