This morning, I schedule a callback as I want to confirm what happened if I were renew. I was specific to the point. I ask about the 1000 international LD min and my $3 for 25GB data add on. The rep told me I will not lose them. I was going to renew online to save the $50 connection fee but the rep said he can do it without the charge so I ask him again if I will lose these two add-ons and was told no. After the renewal, I got an email listing what I lose and both add-ons were on the list. The rep said don’t worry and a few min later the LD add-on is back on but not my $3 with 25GB. What do I do now? Can I cancel the renewal and go back to where I was? I have done by part to ask specific question and was told don’t worry but now I am missing that data add-on.
Generally if you can keep the previous plan during the upgrade, those current add-on would stay. However,if you got another plan, the conditions changed and you might lose the $3 data add-on.
so did you keep the same plan before the upgrade or you had a different one?
I change to a new plan. This is exactly why I scheduled a callback and ask if I would lose the two features. I made it very clear and the rep said no you will not lose it. But now I lost the data add-on.
It sounds like you went back to the rep to get your 1000MIN International LD. Have you tried going back to the rep to ask about the $3 25gb add-on? If so, what did they say?
I request a callback and they add it back on for me.
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