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Question

cancel a stream+ subscription when you don't have a koodo phone?

  • October 22, 2026
  • 6 replies
  • 61 views

I no longer have a phone through Koodo but have an active stream+ subscription that I want to cancel. I log into Self Serve, open Manage Subscriptions, but now cancel option is offered. What do I do?

  

6 replies

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  • Mobile Master
  • October 22, 2026

Let me flag a rep for you.  Please make sure you are logged into the community with your Koodo self serve account


Rox Koodo
  • Official Rep
  • October 22, 2026

Hi there, ​@whitehorse1963 .

Please make sure you’re logged into the community using your Koodo self-serve credentials so that we can gain some visibility over the services. Let us know here when this is done. 

 

Thanks!


Georgia Koodo
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Hi ​@whitehorse1963, thank you for logging in. From what we can see on the account, the Stream+ is already cancelled but you can still access it until November 10.


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  • Mobile Master
  • October 23, 2026

I have responded to your post here ​@sherriu 

 


  • Advisor
  • October 23, 2026

I have gone to self serve options and clicked manage now but there is nowhere to click cancel. I do not have a phone or any other services with Koodo except Disney+, Amazon prime and Netflix. How do I cancel. I can’t even remove my credit card to stop payments. 


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  • Mobile Master
  • October 23, 2026