Hello,
I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so properly set on that end).
Is it possible to have the language switched to English please?
Hi there,
just to confirm, is it Koodo emails and messages that are sent to you being received in French or is it others as well?
If it is Koodo communications that are being sent to you in French, then yes your Koodo account language preference is incorrect and a rep can assist. Just wanna check first in case it’s something else.
+4There is no setting in Self Serve for the communication language, a rep has to change it on the account. The same question came up recently and a rep switched it, with the communication and billing arriving in English starting the next bill https://community.koodomobile.com/other-80596/please-switch-the-language-preference-to-english-7835684
Voicemail is separate from that, its language is set in the voicemail menu itself, which is likely why yours is already in English.
Let me flag a rep to follow up with your case.
Hi,
That’s correct, only Koodo messages or email communications are received in French.
Thanks
Thank you for confirming! In that case yes, your account preferences were mistakenly set to French when the account was setup.
I will flag a rep to assist, they will be able to change the language preference on your account for you, this isn’t something you can change on your own.
Just make sure that you’re logged into the community using your self serve account and they should be able to assist. Note that response times on here can vary, but they will help out when they can take a look.
+4Hi
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