need technician visit to set up internet line

Hi there,

when you attempt to schedule a call, what does it say? Does it say no one is available or are you having another issue when attempting to schedule it?

It just says no one is available. I thought I would at least get more options.

An internet technician was scheduled to come to our home yesterday between 12-4pm, they never showed, never called, never texted, never emailed, nothing. I waited on hold with Koodo waiting to speak to someone about this for over 4 hours yesterday just to be hung up on, never spoke to anyone they just disconnected the call. I was calling about the same thing.

Koodo's support is not good. We are going to try going in person to our local Koodo kiosk tomorrow to try and get things sorted. I advise doing the same. Don't waste your time trying to call or get support online. It will leave you very frustrated.

Not good.

Been having issues with T3 and T4 errors on the internet modem.  Very frequent internet drops since Thursday and NO internet as of this morning.

Have been unable to schedule a callback... message is that they are "busier than usual".  And then i get links tobtroubleshooting tips.

I am a techy and have already gone through all the checks and more.  

In any case, unless i can speak to backend tech support and there is resolution to the issue this weekend,, I will be switching internet provider.  Having internet issues and being unable to get timely tech support impacts our livelihood as we work from home.

Not sure where to go from here... wasted enough time with Koodo assist all morning. 

Frustrated and,  disappointed.

...let'see

Hi ​@Clarkian 

Just to double check, you don’t have a coax port avaible to connect the coax cable?

​@Emilie Nicole 

We were unable to identify your account based on your community profile.

Please log into your community account using the “Log in via self serve” option in the community login page and we will do our best to help.

I have 1 port but it's not working

I replied to your comment on my last post letting you guys know that your "login via self serve" option is broken. Once that is fixed I'd be happy to sign in that way. Alternatively I can provide my account number here.

​@Clarkian 

Have you tried the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?

​@Emilie Nicole 

Are you able to try on a different browser or device? We had several other customer who were able to log in here on community via using the Self serve login.

​@Flo Koodo the troubleshooting steps don't help because the router doesn't connect