Have receently installed Koodo Home internet and now my magic jack home phone does not work. I have unplugged, reset all euipment and still no luck. Looking online it has been suggested that I have provider “open ports 5060 through 5070 on the router/modem” Help…….
This topic has been closed for comments
+4Which type of model was it? You could look through the manual and change the settings of the router there.
Good afternoon, Thanks for your reply.
Router(i think thats what its called) is Sercom Model DM1000
The other piece for the WIFI is Model B21A HW ver R02 if that makes any sense.
Any help would be greatly appreciated, obviously this is not my strong suite
1Grtdane wrote:
Good afternoon, Thanks for your reply.
Router(i think thats what its called) is Sercom Model DM1000
The other piece for the WIFI is Model B21A HW ver R02 if that makes any sense.
Any help would be greatly appreciated, obviously this is not my strong suite
Let me flag a rep to help you out.
+4https://www.purevpn.com/ca/blog/how-to-port-forward-magicjack/
Our tech support is not open today , but pls reach out to them (Koodo Assis will help to connect with them) tomorrow if you continue to have challenges.
How do i get in touch with Koodo Assis? Now on top of the magic jack issue the internet has been droping 3 or 4 times a day and i am having to reset(unplug and plug back in) the router.
You can reach out to Koodo Assist here to get a callback scheduled:
1 person likes this
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.