I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.
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+4Koodo mentioned they used Canada Post address system to validate customer address. Was your address working with normal Canada post delivery?
Thanks for posting.
Koodo only offers a few cities/towns for selection in their dropdown menu, not including my town. I can’t select what isn’t offered and I can’t type it in, and save the new address.
It’s a Koodo bug, = bad coding far as I can tell - nothing to do with Canada Post.
+4barbaraj wrote:
Thanks for posting.
Koodo only offers a few cities/towns for selection in their dropdown menu, not including my town. I can’t select what isn’t offered and I can’t type it in, and save the new address.
It’s a Koodo bug, = bad coding far as I can tell - nothing to do with Canada Post.
I understood your current issue. My question was: did Canada post delivers normally to your address?
Also, if you are Koodo prepaid customer, you could follow this special link www.koodo.com/prepaidchat to schedule a call back from prepaid rep. Have you tried that?
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