Is it possible to speak to a human being at Koodo customer service?
Is it possible to speak to a human being at Koodo customer service?
Best answer by Darius Koodo
Hello
There was a campaign to update the old password to include the new security requirements here:
Have 8+ characters, no spaces
Use a mix of numbers, uppercase, and lowercase letters
Don't use the same character three times in a row
Not be something common
The password reset request you received can be issued only by request and it is not part of the above campaign. I understand that you were not the one requesting that.
My suggestion is to update your password to a more secure one, only by first entering your Self Serve account.
I’ve looked over the account and there are no changes of any sort.
You also have the option to change your e-Mail address that you use on your Self Serve, details here.
If you want to speak with an agent over the phone, you have the option to schedule a call-back via our KOODO Virtual Assistant.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.