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Add A New Line

  • March 15, 2025
  • 1 reply
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I added a new line to my account. Will I know the number associated with the new line only after the card activation?
Why aren’t we able to know the phone number associated to the new line before the SIM is activated?

Best answer by Flo Koodo

Hi ​@I Want 

When activating a new line online, there will be a random phone number that will be assigned and you will be able to see the phone number in self serve once the sim is activated. This should take 2-3 business days.

You can still change your number in self serve once you get the sim card, or you can bring your phone number over, in case you have phone number currenlly with a different provider.

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Flo Koodo
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  • March 15, 2025

Hi ​@I Want 

When activating a new line online, there will be a random phone number that will be assigned and you will be able to see the phone number in self serve once the sim is activated. This should take 2-3 business days.

You can still change your number in self serve once you get the sim card, or you can bring your phone number over, in case you have phone number currenlly with a different provider.


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