Trying to figure out my final bill which seem higher than it should be. Have cancelled service for a couple of reasons inlcuding lack of support. It appears I might be charged for $50 setup fee even though I was 'self serve', so this might be refunded on the 2nd or 3rd bill???. Also I was billed for the inital 2 months, which I didn't expect, now partially refunded. I'd originally cancelled because it turned out I was trapped in a Rogers contract, and I was going to re-enroll when Rogers expired. The problem of a phone company that does not answer the phone seems like I won't be re-enrolling, even at the very low price I was offered from some random guy in Bangalore ($35 for 10gig). How does everyone else deal with the lack of service? This Volunteer support community is like Jeff Bezos launching a go-fund-me to pay his staff sick leave during the pandemic.
+4With Koodo, I find there are a lot of self serve options so calling in is something that I have maybe done once over the years I’ve been with them.
Although there is no direct phone number you can call to reach a rep there are both customers and reps here on the community, reps on facebook and twitter, and you can schedule a callback with a rep at koodo.com/chat whenever you do need a reps assistance. For me, these options work perfectly and is worth it given the cheaper price point I pay.
It isn’t for everyone though and that’s where Koodo’s parent company Telus comes in.
+4As far as you invoice, there is no connection fee charged since purchased online. You had only been with Koodo for about a month and a week or so. No payment was received for the first invoice so it was rolled into the last one. I hope this help explain things but don’t hesitate to ask if something is still unclear.
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