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  • April 13, 2026
  • 8 replies
  • 78 views

Have been paying for premium streaming but have only received Netflix 

Best answer by Oliver C

Hi there,

Do you receive an error when attempting to setup the other services or do you not know how to set it up? To setup Disney+ and Amazon Prime with Stream+, you can do this through your self serve account under the “Subscriptions” tab. Steps to do this can be found in the article here: Activate and Manage your Stream+ subscription | Koodo Community

8 replies

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  • Mobile Master
  • Answer
  • April 13, 2026

Hi there,

Do you receive an error when attempting to setup the other services or do you not know how to set it up? To setup Disney+ and Amazon Prime with Stream+, you can do this through your self serve account under the “Subscriptions” tab. Steps to do this can be found in the article here: Activate and Manage your Stream+ subscription | Koodo Community


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  • Mobile Master
  • April 13, 2026

If you signed up for Stream+ Premium, you should be able to also activate Disney+ Premium and Amazon Prime.  Have you tried to activate these?  Are you encountering an error when you do?


  • Author
  • Connector
  • April 13, 2026

Have tried to activate all it does is ask me to pic a plan and pay.

 


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  • Mobile Master
  • April 13, 2026

Does the button say Launch or Activate?


  • Author
  • Connector
  • April 14, 2026

This is the order i get 

 


Flo Koodo
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  • Official Rep
  • April 14, 2026

@Mistyjoe678 

Do you get the same when you launch Amazon Prime?

 


  • Author
  • Connector
  • April 15, 2026

Amazon and Netflix are ok only issue is Disney 


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  • Mobile Master
  • April 15, 2026

You are not the first person to mention an issue with Disney+ the last couple of days.

I recommend contacting Disney+ first and see if they look into this. 

If that fails then you can request a callback via koodo assist to see if they do something in their end

https://www.koodomobile.com/en/help?autobots=rollout