5 days after becoming a Koodo customer, a phone number (that I do not recognize) and tab (for a phone that I do not have plus device care) was added to my account (without my consent) under my name which has added $100+ to my monthly bill. Due to personal circumstances, I was not able to check on my account and I had pre-authorized payments set up so I have been paying for a phone that seems not to exist (no data has been used or calls made). How can I get this phone removed (no option on Self Serve) and receive a refund for what seems to be a technical error?
Dennis wrote:
How long has this been happening?
It seems like the device was added on December 4 2025 but I didn’t get billed for anything til January 2025 (which included all of the December portion that was missed from my December bill so the amount for that phone/line was double what I was charged in my February and March bills). My March bill has yet to be paid but the date they withdraw money (pre-authorized 6 days before the due date) is coming up soon.
+4This is strange, given we are in middle of March.
Did you let anyone to have access to your account? Koodo doesn't simply send phone or set up phone automatically. I would suggest you contact Koodo directly and ask a rep to look into it. Go here www.koodo.com/chat
As well, I recommend you change password of your selfserve.
A Koodo customer, opinions are my own.
1 person likes this
+4Hi
We see that you managed to speak with a rep over the phone in the meantime.
A request has been submitted and the Fraud department will further investigate. They might need to get in touch with you to confirm additional details.
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