I have been travelling to the US and just have the sim on. I have never attended a call, or sent a text message. The only thing I have done is receive SMS(not MMS). But I noticed every time there is a missed call on koodo number while in US it charges an ER/VC on my account. Koodo helpline told me that you only get charged if you send a text or if you attend a call or use data, I have done neither.
+4Hi
We were unable to find a roaming charge on the last bill. Do you see the charges for the current bill? If so, please post here or start a new post once the bill is issued, so we can look into it further.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
This article helps identifying what can trigger the roaming charges
Posting it again, this is the detail. Is it possible this will be reverted as the bill is not issued yet and this is just an error?
+4As much as we want to help, we’d need to wait for the bill to be posted so we can further check the details of the charges/ usage. In the meantime, please check the article we shared above to find out more about how to prevent roaming.
The ER/VC lines just indicates an easyroam charge is triggered. Since there is not an accompanying like item for a voice call, calling is not the reason for the easy roam charge.
It is likely triggered due to a text or data usage.
Please review the article linked below to determine what triggered your easy roam.
https://community.koodomobile.com/plans-services-232910/why-was-i-charged-for-easy-roam-7818664
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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So I was reimbursed for the incorrect charge and was recommended to keep my phone off to avoid future charges when roaming. However I would like to keep the phone ON and receive text messages.
What is the cause of the constant roam activation when I am called on my phone (even though I do not pick it up). I also have turned off mms, and data roaming. Can Any one advise on how to fix this issue. I have a google pixel 8
Did koodo say what triggered the easy roam Charges?
Or did they say it was an error on koodo's side?
They couldn't figure it out. They think they said that when someone calls me, the roaming activates because US partner gets connected even if I didn't pick up the call.
athernasir wrote:
So I was reimbursed for the incorrect charge and was recommended to keep my phone off to avoid future charges when roaming. However I would like to keep the phone ON and receive text messages.
What is the cause of the constant roam activation when I am called on my phone (even though I do not pick it up). I also have turned off mms, and data roaming. Can Any one advise on how to fix this issue. I have a google pixel 8
If the cause of this issue is due to the error mentioned above, then it doesn't sound like you can't fix the issue since you can't prevent someone from calling you. And you can't do anything about being charged for that, even if when you don't pick up the call.
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